Assistant Front Office Manager

Spanish Peaks Mountain Club • Newport Beach, CA • 7h ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Effectively leading and managing the Front Office team

Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities

Creating and maintaining positive rapport and relationships with local community leaders and vendors alike

Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional

Ensuring excellent customer service is provided to guests throughout their stay

Selecting, training, and scheduling front desk Associates

Maintaining new procedures for Guest Relations operations that improve processes and communication

Ordering supplies and maintaining an appropriate level of inventory

Communicating and developing front desk Associates to ensure all standards are met on a consistent basis

Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

College degree preferred

2 to 3 years leadership experience in a luxury hotel

Exceptional guest recovery skills

Enjoy interacting with people in a fast paced environment

Excellent organizational and time management skills

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Must possess a positive attitude

Must be willing to participate in a learning environment

Must integrate company values throughout all interactions

Must be able to quickly adapt and effectively use new software products

Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

The pay scale* for the Assistant Front Office Manager role is $70,304-72,000.00

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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