room attendant

Loews Hotels Inc • Philadelphia, PA • 5h ago

Room Attendant

Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards

Cleans and sanitizes all assigned rooms and bathrooms

Follows the designated sequence of room assignments

Cleans guestroom windows to hotel standards

Replaces all amenities and linens according to hotel standards

Keeps cart and linen closets clean and orderly

Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor

Notifies Supervisors of discrepancies such as vacant rooms, etc.

Turns in lost and found items as per hotel standards

Reports items of value left unsecured in hallways and guestrooms

Cleans assigned rooms within shift time requirements, passing all inspections

Removes Room Service trays from rooms and places in on floor by room entrance

Replaces burned out light bulbs according to hotel standards

Assists in preparation and deep cleaning of VIP rooms

Cleans spots on walls

Cleans spots on carpets

Completes special cleaning projects

Refills cleaning bottles with chemicals according to department guidelines

Applies excellent guest relations skills when interacting with guests

Interacts with guests in a friendly and professional manner

Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business

Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities

Satisfies guest requests for information and services

Demonstrates a friendly attitude to co-workers and all other hotel staff

Treats guests and other employees with courtesy and respect

Consistently maintains a positive attitude that ensures the best guest experience

Gives recognition to repeat guests

Follows procedures when entering guest rooms, always keeping the guests need for privacy in mind

Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken

Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary

Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel

Thorough knowledge of proper cleaning methods for various surfaces

Uses proper chemicals when cleaning as described by the departments procedures

Thorough knowledge of proper carpet and upholstery care policies and procedures

Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel

Performs all duties in a timely and professional manner

Performs a visual inspection before leaving any areas

Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates

Demonstrates working knowledge and team effort in accomplishing additional projects as assigned

Observes hotel telephone etiquette, message, and call handling procedures

Reads departmental log book and bulletin board on a daily basis

Observes guidelines for using and maintaining all pertinent equipment

Complies with all specific HOSTAR policies and procedures

Follows policies and procedures in preparing for and performing turndown service

Attends all department meetings as scheduled

Maintains assigned closets and employee areas in accordance with established policies and procedures

Demonstrates ability to providecoverage in related departments as directed

Special projects and duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Service orientation

Able to work as part of a dynamic quality-driven team

Basic English language skills

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Able to work a flexible schedule, including weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.

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