Operate Center of Excellence - Delivery Lead - Operate AMS/BPaaS Platform (Senior Manager) - C_MAT

Deloitte • New York, NY • 1d ago

About the Role

We are looking for an experienced Delivery Lead to join our Operate Center of Excellence (CoE) team, driving delivery of our firm's flagship AMS/BPaaS internal platform. This platform powers Delivery Acceleration, Engagement Telemetry, and Agentic AI Solutions across Finance Operate, IT Operations, Enterprise Performance, Banking, Risk, Regulatory & Forensic, and Industry sector portfolios.

As Delivery Lead, you will own the end-to-end delivery lifecycle - from roadmap intake and backlog definition through sprint execution, release governance, production rollout, and adoption tracking - for a portfolio of AI-enabled and BPaaS use cases serving Application Managed Services engagements globally.

This is a high-visibility role at the intersection of AMS/BPaaS & Finance Transformation, AI-enabled operations, and platform delivery, working closely with AI architects, engineering leads, platform owners, and senior stakeholders across the firm.

Recruiting for this role ends on 08/05/2026.

Key Responsibilities

Lead delivery of the Operate AMS/BPaaS platform's capabilities, including Delivery Acceleration, Engagement Telemetry, and Agentic AI Solutions across multiple solution portfolios.

Manage the delivery roadmap across a portfolio of AI use cases and platform capabilities, including sprint milestones, MVP releases, demos, UAT, approvals, and production readiness.

Serve in a Lead Product Owner capacity for select BPaaS and AI use cases - defining scope, backlog, user stories, acceptance criteria, and delivery priorities in partnership with offering and engineering teams.

Own execution across the full delivery lifecycle: roadmap intake, scoping, requirements, sprint planning, testing, release readiness, production launch, and post-launch adoption support.

Translate business needs into reusable platform capabilities such as case intake, classification and routing, work allocation, knowledge retrieval, document generation, and multilingual/response support.

Support Operate/AMS use cases spanning period close validation and triage, close cockpit workflow, approvals, exception handling, payment matching, billing documentation, duplicate audit, collections, and disputes.

Extend delivery scope into IT Operations and Enterprise Performance use cases (e.g., batch job monitoring, user access provisioning, basis security and vulnerability compliance, patching/upgrades, production issue troubleshooting, cloud cost optimization).

Apply AI governance and delivery controls: intake review, architecture checkpoints, release gates, documentation standards, testing readiness, security and scalability review, and reuse criteria.

Partner with AI architects, engineering tech leads, partners, platform owners, global member firm teams, and business stakeholders to prepare status, value, and leadership materials.

Required Qualifications

15+ years of experience in enterprise Finance Transformation, platform delivery, and/or AI-enabled operations.

Proven experience leading delivery for AI, automation, or BPaaS platforms within a consulting, managed services, or shared services environment.

Strong background across core Finance processes: Record to Report, Procure to Pay, Order to Cash, payments, tax, case management, and workflow orchestration.

Demonstrated experience acting as a Product Owner or in a similar capacity - managing backlogs, user stories, acceptance criteria, and sprint-based delivery.

Experience with AI governance and delivery controls, including architecture checkpoints, release gates, and security/scalability review.

Strong stakeholder management skills, with experience operating in matrixed, cross-functional delivery environments.

Excellent communication skills, with experience preparing executive-level status, value, and leadership materials.

Ability to travel 15-30%, on average, based on the work you do and the clients and industries/sectors you serve.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications

Hands-on knowledge or experience with SAP S/4HANA, SAP BTP, clean core architecture, and enterprise integration is a strong plus.

Experience with agentic AI delivery or emerging AI use case implementation.

Familiarity with Banking, Risk, Regulatory & Forensic, or other industry-specific solution portfolios.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400-322,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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