Back to Jobs search

Branch Manager - Elmsford, NY

Trustco Bank • Elmsford, NY • 3h ago

Active - Regular full-time

Management

Elmsford, NY, US

Salary Range: $50,000.00 To $75,000.00 Annually

Branch Manager

Reports to: Regional Vice President

Salary: NE19 $50,000 - $75,000 + performance-based monthly and annual bonuses

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Branch Manager Role

We're looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you'll oversee all aspects of branch performance-from sales and customer service to lending, operations, and security. You'll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Key Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.

Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.

Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.

Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.

Conduct staff training, regular team meetings, and performance reviews.

Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.

Originate residential, home equity, and installment loans.

Ensure compliance with all bank policies, procedures, and security protocols.

Handle complex customer requests and resolve escalated issues in person or by phone.

Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.

Maintain branch appearance and uphold operational performance standards.

Report regularly to senior management on branch performance, opportunities, and challenges.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.

Supervisory experience.

Strong customer service and cash-handling experience.

Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Fluent in English; bilingual a plus

Access to reliable transportation

Strong organizational skills with the ability to manage multiple priorities.

Ability to work effectively in a collaborative team environment.

Willingness to participate in ongoing training and development.

Ability to lift 10-20 lbs., stand for extended periods.

Preferred

Bachelor's degree.

Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon-Wed: 8:30 AM - 5:00 PM

Thu-Fri: 8:30 AM - 6:00 PM

Sat: 8:30 AM - 12:00 PM (rotating schedule)

Sun: Closed

Employees may need to remain 15-30 minutes after closing. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion

Recruitment, advertising or solicitation for employment

Treatment during employment

CVS Health • Peekskill, NY • 3h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

3h ago

Go to Apply

Human Capital Manager (Operations)

City of New York • New York, NY • 3h ago

Management & Administrative

Job Description This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) is the nation's leading muni...

3h ago

Go to Apply

PMI Sales: Payment Sales Consultant

U.S. Bank • New York, NY • 3h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

3h ago

Go to Apply

Senior Administrative Assistant, NYC

Nike • New York, NY • 4h ago

Management & Administrative

The hourly rate for this position ranges from $26.59 in our lowest geographic market to $52.50 in our highest geographic market. Actual pay rate will vary based on a candidate's location, qualifications, skills and exper...

4h ago

Go to Apply

Administrative Assistant, Day Habilitation

Opengate, Inc. • Hawthorne, NY • 4h ago

Management & Administrative

Full Time Program Admin Hawthorne, NY, US Salary Range: $19.25 To $23.00 Hourly Position Summary The Administrative Assistant, Day Habilitation provides general administrative and clerical support to Opengate's day habil...

4h ago

Go to Apply

Administrative Assistant - Manhattan Children's Program

ADAPT Community Network • New York, NY • 4h ago

Management & Administrative

Administrative Assistant - Manhattan Children's Program New York, NY ( http://maps.google.com/maps?q=80+West+End+Avenue+New+York+NY+USA+10023 ) - Education Job Type Full-time Description We are currently looking for an A...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)