Customer Service Representative

Robert Half • Burnsville, MN • 1d ago

Description

We're partnering with a well-established, third-generation family-owned organization that has built a strong reputation for exceptional customer service, long-term employee retention, and lasting relationships within the Twin Cities community. This is an excellent opportunity for someone seeking a stable, long-term career with a company that values teamwork, reliability, and delivering an outstanding customer experience.

In this role, you'll serve as the central point of coordination between customers and field technicians, helping ensure service appointments run smoothly while providing exceptional support throughout every customer interaction. If you enjoy staying organized, juggling multiple priorities, and being part of a collaborative office environment where your work truly makes a difference, we'd love to connect with you.

Responsibilities:

Enter and maintain accurate customer and account details in company systems to keep service records current and complete.

Coordinate installation and service appointments while organizing technician schedules for efficient daily routing.

Welcome visitors, assist with front counter interactions, and provide support for in-person customer needs and product inquiries.

Build working knowledge of the company's water treatment products and services to respond clearly to customer questions.

Manage incoming sales and service leads, ensuring timely follow-up and proper assignment to the appropriate team members.

Handle phone and email communications effectively, resolving customer concerns or directing requests to the right department.

Support ongoing account maintenance by updating information, tracking requests, and helping ensure smooth service delivery.

Requirements

Qualifications:

At least 2 years of experience in customer service, administrative support, or a related client-facing role.

Strong verbal and written communication skills with a consistent focus on professionalism and customer care.

Proven ability to organize competing tasks, manage schedules, and maintain close attention to detail.

Comfort using computers and business software, including Microsoft Office; experience with ServiceTitan is an advantage.

Ability to coordinate appointments, dispatch field technicians, and respond effectively to schedule changes.

Experience handling customer inquiries, maintaining account information, and supporting service-related operations.

A dependable, team-oriented approach with the ability to work effectively in a fast-paced office environment.

Compensation & Benefits:

The targeted salary range for this position is $20-26/hour.

Full benefits package (medical, dental, vision), HSA, 401K

Casual dress code

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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