Transcon Customer Service Agent

Expeditors • Bensenville, IL • 7h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Mastering our customers' standard operating procedures (SOP).

Understand department process flow and look for best practices to improve operational efficiency and productivity.

Collaborating with management

Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:

Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.

Customers shipments are delivering per KPI's, RDL's and SOP's

Exceptions are managed and resolved immediately.

Communicate effectively and timely with customers, Expeditor's offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.

Status Reports sent out daily to customers. Delays are notated with reasons for the delay.

Escalation of problems to Management when necessary.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Always meet compliance to regulations internal and external in accordance with government regulations.

Culture:

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Attend branch meetings and accumulate the required number of training hours.

Knowledge of the Chicagoland area.

Six months to one-year related experience in Domestic operations.

Operations/Industry Knowledge preferred

Excellent oral and written communication skills

A proven history of providing exceptional customer service at all levels

Excellent organizational skills, time management skills in addition to a professional attitude

Great attitude and background based on compliments from customers and coworkers

Strong MS Office skills including Excel, PowerPoint, and OneNote

The position pays $20.00-$28.00 per hour based on experience and education

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Go to Apply

Ground Network Service Agent Tues-Sat 8pm-5am

Expeditors • Melrose Park, IL • 7h ago

Management & Administrative

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make...

7h ago

Go to Apply

Customer Solutions Specialist (On-Site)

IDEX • Wheeling, IL • 7h ago

Management & Administrative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your...

7h ago

Go to Apply

Area Manager II

Amazon • Aurora, IL • 8h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

8h ago

Go to Apply

Deputy Administrative Officer

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Chicago, IL • 8h ago

Management & Administrative

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. Responsibilities As the Deputy Administrative Officer, the incumbent will participat...

8h ago

Go to Apply

operations manager, Starbucks Roastery Chicago

Starbucks • Chicago, IL • 8h ago

Management & Administrative

Job ID: 260050501 Job Function: Operations Manager Pay: $76,500 - $112,500 Annually Job Category: Retail Leadership Job Level: Manager with Direct Reports Now Brewing - operations manager #tobeapartner From the beginning...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)