Summary The primary purpose of the position is for managing the Volunteer Transportation Network (VTN). VTN consists of approximately 70 Regularly Scheduled (RS) volunteer drivers and a motor pool of 13 VA owned donated vehicles. The incumbent is responsible for assuring the transportation needs of patients are met by scheduling rides for patients, recruiting volunteer drivers, scheduling and dispatching vehicles and driver, and coordinating with clinical and administrative staff. Responsibilities Major duties include, but are not limited to: Creates location scheduling matrices for a variety of Veteran patients in all of northern Nevada as well as northern California areas of Susanville, Quincy and Alturas. Establish and plan work priorities and deadlines relying on traditional schedules and methods and creating new schedules and methods when necessary to achieve applicable goals. Schedules transportation appointments for patients and provides information regarding transportation policies, procedures and locations to patients, family members, staff, etc. Researches problems and/or reviews issues and requests related to transportation, clarifies issues and evaluates the need for additional information. Assigns vehicles to drivers, monitors the actual release and return of vehicles to ascertain the current location and user of each vehicle by establishing and/or maintaining a standard system of recording the release of the vehicle to and the return of the vehicle from the user. Manages the Transportation Program and services provided at the VASNHCS by planning, developing, evaluating, marketing and directing administrative activities in multiple programs related to the transportation systems for rural/remote beneficiaries not eligible for travel. Acts as the advisor to VASNHCS leadership and managers regarding VHA directives, policies, VASNHCS policies and Standard Operating Procedures concerning transportation matters to assess efficiency and customer satisfaction. Reviews vehicle and equipment maintenance schedules to determine that necessary repairs are being performed to keep them safe and serviceable, reviews records of repairs and utilization to assure that repairs and usage are within established criteria. Interviews, schedules, places, and evaluates new volunteers. Work Schedule: Monday through Friday 7:00 Am to 3:30 PM Telework: Telework if approved, would be on an AD-HOC basis. Virtual: This is not a virtual position. Position Description/PD#: Transportation Asst (OA)/PD01716O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experiences described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing systems administrator duties for a vendor computerized travel management program; knowledge of cash accountability, control and processing procedures of Federal agencies and commercial institutions; utilizing office automation and electronic systems including word processing, electronic mail, calendar, database management, desk-top publishing, Excel spreadsheets and electronic timekeeping to perform service level administrative duties; providing customers with consistent information according to established policies and procedures; handling conflict and problems in dealing with the customer constructively and appropriately. You will be rated on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Oral Communication Problem Solving Reading Comprehension Self-Management Stress Tolerance Teamwork Technology Application Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work may require some physical effort, such as standing, walking, bending, or sitting. There are no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
