Senior Manager - Technology Operations Engineering
Phoenix, AZ, United States(Hybrid)
Job Description
Sr Manager, Technology Operations Engineering executes strategic technical service plans, drives adoption of innovative practices, directs system and network maintenance, manages complex projects, and fosters a collaborative, growth-oriented team environment aligned with business objectives.
Responsibilities
Hands-on experience with Mainframe databases and data management technologies such as DB2 for z/OS, IMS DB, VSAM, and related utilities for performance tuning, maintenance, and troubleshooting.
Experience with Mainframe monitoring, observability, workload management, and operational tooling such as OMEGAMON, SMF/RMF, Sysview, MainView, Splunk/Elf, and log analysis tools to ensure application reliability and performance.
Strong programming and scripting skills with hands-on experience in COBOL, PL/I, REXX, JCL, SQL, and automation technologies to streamline operational and support activities.
Excellent problem-solving and troubleshooting abilities with proven experience diagnosing and resolving production incidents, batch failures, performance bottlenecks, and system issues in complex Mainframe environments.
Practical experience implementing and supporting enterprise integration solutions, including MQ, CICS Transaction Gateway, Connect:Direct, APIs, event-driven architectures, and batch and real-time data integration processes.
Experience with modern DevOps, Continuous Integration, and Continuous Delivery practices for Mainframe applications, utilizing tools such as Git, IBM Dependency Based Build (DBB), Jenkins, Endevor, Changeman, ISPW, UrbanCode Deploy, or equivalent platforms.
Knowledge of Mainframe resiliency, disaster recovery, high availability, capacity planning, and incident management best practices to maintain stable and secure production environments.
Understanding of Mainframe security concepts and technologies, including RACF, ACF2, Top Secret, audit controls, and compliance requirements.
Effective communication skills with the ability to explain technical concepts to product managers, business partners, and leadership, translating complex technical issues into business-relevant outcomes. Demonstrated collaboration skills in cross-functional and geographically distributed teams.
Familiarity with Site Reliability Engineering (SRE) principles, operational excellence, automation, and non-functional requirements (NFRs) such as availability, scalability, recoverability, performance, and security is preferred.
Experience with hybrid Mainframe and distributed/cloud environments, including API enablement, z/OS Connect, and enterprise modernization initiatives, is a plus.
Qualifications
Education Qualifications:
BS degree in Computer Science, Computer Engineering, Information Technology, or other technical discipline.
Minimum 5 years of work experience in Mainframe software engineering, application support, infrastructure operations, production support, or runtime engineering.
Strong understanding of IBM Mainframe architecture and ecosystem, including z/OS, JES2/JES3, TSO/ISPF, SDSF, JCL, and batch processing environments, with experience supporting critical business applications.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification 26011476
Job Category Technology
Posting Date 07/30/2026, 03:53 PM
Apply Before 08/06/2026, 05:00 AM
Job Schedule Full time
Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)
Salary Range $123000 - $215250 annually + bonus + benefits
Career Area Technology
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