Project Specialist - Client Solutions

WM • Austin, TX • 1d ago

I. Job Summary

Performs a wide variety of projects ranging from optimizing customers' service levels to delivering client-specific ad hoc proposals to increase sustainability. Assists the Sales Team through creation of client-ready projects as well as creation and development of innovative solutions that deliver cost savings, sustainability improvement and industry-leading service for clients while creating margin for the company. In addition serves as an expert to explain projects and strategic solutions to the client as well as members of the client's account management team during conference calls and in-person presentations internally and at client locations.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. Other minor duties may be assigned.

Develop client-facing strategies to optimize the customer experience and create high-quality proposals that generate savings for Waste Management (WM), WM Strategic Business Solutions (SBS), and our clients

Develop and execute project plans in collaboration with functional managers and clients in order to drive proposal creation and implementation

Engage in projects that include right-sizing customers' services in alignment with sales tiering data; assessing haul weights to maximize loads; conducting regulatory reviews to ensure compliance with applicable recycling laws; scheduling site visits to assess customers' waste conveyance systems; and creating single site solutions for waste management at complicated manufacturing facilities

Ability to analyze large data sources in order to identify opportunities to bring value to our customers and shareholders

Develop partnerships with internal and external clients through active listening, timely responsiveness and a proactive approach to delivering solutions

Work in partnership with other WMSBS departments to ensure timelines for bids, surveys, and proposals are met or exceeded

Track progress against critical deadlines and communicate roadblocks in a timely fashion

III. Supervisory Responsibilities

This job has no supervisory duties but may train and/or assign work activities to 3 rd party vendors.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education & Experience

Education: Bachelor's Degree (accredited) in Business, Engineering, Environmental or Earth Sciences, or other industry related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience: One (1) year of previous experience.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Exceptional Microsoft Office Suite skills, especially Excel at an advanced level

Knowledge of SharePoint and CRM systems

Exposure to business intelligence software(s)

Customer service and engagement skills

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: Remote

Pay: The expected base pay range for this position across the U.S. is $51,000 - $73,370. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

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