Access Services Rep 1

Baylor Scott & White Health • Albany, NY • 2h ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Essential Functions of the Role

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.

Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.

Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.

May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.

Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.

Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.

Appropriately escalates potential service issues to management when necessary.

Key Success Factors

Requires good listening and communication skills, and professional telephone etiquette.

Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.

Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Administrative Assistant 1 (NY HELPS)

New York State Civil Service • Albany, NY • 1h ago

Management & Administrative

NY HELP Yes Agency Taxation & Finance, State Title Administrative Assistant 1 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 11 Bargaining Unit ASU - Administrative Services Unit (CS...

1h ago

Go to Apply

Administrative Assistant 1 (NY HELPS) - 87409

New York State Civil Service • Albany, NY • 1h ago

Management & Administrative

NY HELP Yes Agency Health, Department of Title Administrative Assistant 1 (NY HELPS) - 87409 Occupational Category Other Professional Careers Salary Grade 11 Bargaining Unit ASU - Administrative Services Unit (CSEA) Sala...

1h ago

Go to Apply

Partner Field Marketing Manager (IC5)

Oracle • Albany, NY • 4h ago

Management & Administrative

Job Description This is an exciting opportunity to play a strategic role on Oracle's North America Demand Services team. As the Partner Field Marketing Manager, you will lead the integration of a broad portfolio of techn...

4h ago

Go to Apply

Sales Manager

Camping World • West Coxsackie, NY • 7h ago

Management & Administrative

Camping World is looking for an experienced Sales Manager with the drive to go above and beyond expectations to deliver a high quality, top-notch customer driven experience. Qualified individuals will share their passion...

7h ago

Go to Apply

Principal Technical Account Manager

Oracle • Albany, NY • 19h ago

Management & Administrative

Job Description Serves as the main contact for individual contracts, providing extensive business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Provid...

19h ago

Go to Apply

Customer Account Manager 2

UKG • Albany, NY • 19h ago

Management & Administrative

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

19h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Schenectady, NY • 21h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

21h ago

Go to Apply

Advanced Specialist, Project Management

Pearson • Albany, NY • 22h ago

Management & Administrative

Category Details Primary Focus Leads the delivery of complete digital courseware, ensuring all components-text, media, interactives, assessments, and final files-are produced on time, within budget, and to specification....

22h ago

Go to Apply

Senior Supply Chain Manager

ManpowerGroup • Coxsackie, NY • 22h ago

Management & Administrative

This Senior Supply Chain Manager role near Albany, NY is ideal for someone who enjoys being close to the operation, not just developing strategy, but actively leading a procurement organization, driving supplier performa...

22h ago

Go to Apply

Manager of Credentialing Operations

Excellus BlueCross BlueShield • Albany, NY • 1d ago

Management & Administrative

Excited to grow your career?We value our talented employees, and strive to help employees grow professionally. If you think the open position you see is right for you, we encourage you to apply! Job Description: Summary:...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)