Customer Service Representative

Robert Half • Medina, OH • 5h ago

Description We are looking for a Customer Service Representative to support customer accounts and order activity for a manufacturing environment in Medina, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer communication, sales coordination, and detailed order processing in a fast-paced, in-person setting. The person in this role will serve as a key link between customers, sales partners, and internal teams to keep projects moving smoothly and ensure accurate, timely service.

Responsibilities:

Coordinate quote requests with internal pricing resources and share needed details with intake and quoting teams to keep requests moving efficiently.

Partner with sales representatives and customers across multiple product lines, including participation in project kickoff discussions to align expectations and next steps.

Oversee customer account administration, maintaining accurate records and supporting ongoing account-related requests.

Process orders with a high degree of accuracy and timeliness, including ticket selection, order documentation updates, and portal submissions required by customers.

Collect deposits or payments when required and assist with post-order activities to ensure complete and organized account support.

Monitor open orders, review stock availability, and update shipping timelines in the system when changes are needed.

Communicate revised lead times, shipment dates, and direct-ship notifications to customers and sales contacts to maintain clear expectations.

Maintain shared customer service files and support program-specific inquiries for national accounts, hospitality, international, private label, and other specialized customer groups. Requirements - At least 1 year of experience in customer service, order entry, or a related support role.

Strong verbal and written communication skills with the ability to respond clearly to customers and internal teams.

Proficiency with computer systems and data entry, including experience working in order management or customer support platforms.

Excellent organizational and time management abilities with a consistent focus on accuracy and follow-through.

Ability to work independently while managing multiple priorities in a structured and dependable manner.

Background supporting manufacturing, sales operations, or account inquiries is preferred.

Experience handling inbound and outbound customer communication, price quote coordination, and payment posting is an asset.

Familiarity with tools such as Zendesk or similar customer service systems is beneficial. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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