Medical Customer Service Rep

Robert Half • Jersey City, NJ • 2h ago

Description We are looking for a Medical Customer Service Rep to support healthcare provider engagement and medical record coordination across Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who is confident working directly with physician practices, managing outreach activities, and keeping sensitive information organized in a fast-paced insurance environment. The person in this role will help strengthen provider relationships, support record collection efforts, and contribute to efficient field-based operations while maintaining compliance standards.

Responsibilities:

Build strong working relationships with physician offices, practice administrators, and medical records contacts to support ongoing collaboration.

Coordinate the collection of medical documentation from healthcare providers and follow through to ensure records are obtained accurately and on time.

Plan and complete in-person visits within the assigned territory to support outreach efforts and address provider needs directly.

Partner with internal teams to troubleshoot retrieval challenges, resolve service issues, and improve day-to-day operational results.

Maintain accurate activity logs, status updates, and supporting documentation to monitor progress and ensure visibility across workflows.

Identify recurring barriers and recommend practical improvements that enhance operational efficiency and consistency.

Contribute to the development of repeatable processes and best practices that support scalable field operations.

Handle all interactions and documentation in accordance with organizational policies, privacy expectations, and compliance requirements. Requirements - 3-5 years of experience in healthcare operations, provider support, account coordination, field outreach, medical records, or another customer-facing healthcare role.

Strong communication and relationship-management skills, with the ability to work effectively with provider offices and internal stakeholders.

Ability to stay highly organized while managing a territory independently and balancing multiple priorities.

Experience resolving operational issues and coordinating with several parties to move work forward efficiently.

Willingness and ability to travel frequently throughout New Jersey for onsite provider engagement.

Working knowledge of medical records processes and basic medical terminology.

Background in call center customer service, patient interaction, or patient billing is helpful.

Preferred experience includes provider outreach, Medicare Advantage, health plan operations, risk adjustment, quality programs, or process improvement initiatives. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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