Job Title: Order Fulfillment Specialist / Customer Service Representative
Job Description
This role combines order fulfillment and customer service responsibilities for an architectural design materials distributor in a warehouse environment. You will support customers in the building materials and interior design space, with a focus on laminates, veneers, and millwork fabrication, while coordinating closely with sales and shipping teams to ensure accurate and timely order processing.
Responsibilities
Serve as a primary point of contact for customers, providing courteous and professional support by phone and email.
Enter customer orders accurately into order entry and ERP systems, ensuring all product, quantity, pricing, and shipping details are correct.
Process orders from start to finish, including verification, data entry, and coordination with warehouse and shipping teams.
Provide product information and guidance to customers in the architectural design materials industry, including laminates, veneers, and millwork-related products.
Collaborate closely with sales and shipping teams to coordinate sample fulfillment and outgoing shipments.
Monitor order status and proactively communicate updates, changes, or delays to customers and internal stakeholders.
Prioritize and manage multiple orders and customer requests in a fast-paced environment while maintaining strong attention to detail.
Use computers and order entry software to perform data entry and maintain accurate records of customer interactions and order history.
Assist with general customer service tasks, including resolving order-related issues and helping ensure a positive customer experience.
Support warehouse operations as needed to ensure smooth order fulfillment within a small distributor environment.
Essential Skills
Proven customer service experience in a professional environment.
Experience working in a warehouse environment.
Strong people skills with the ability to build rapport and communicate clearly with customers and internal teams.
Excellent phone communication skills, including active listening and clear, professional speaking.
Computer proficiency, including the ability to quickly learn and use order entry and data processing systems.
High level of attention to detail to ensure accurate data entry and order processing.
Ability to multi-task and prioritize work effectively in a fast-paced environment.
Comfort working with building materials and interior design products, or willingness to learn this industry.
Additional Skills & Qualifications
Experience in the building materials and interior design industry, especially with laminates, veneers, and millwork fabrication, is highly desirable.
Familiarity with order entry software and ERP systems is a plus.
Experience with ERP platforms such as Sage 50 is beneficial but not required.
Strong organizational skills and the ability to maintain accurate records and documentation.
Why Work Here?
Employees benefit from a competitive compensation package that includes health and dental coverage, a 401(k) plan, and annual bonuses tied to individual and company performance. The organization offers a stable, small-team environment where your contributions are visible and valued, and where you can grow your skills in both customer service and the architectural design materials industry.
Work Environment
The role is based in a warehouse environment within a small distributor that serves as a regional operation for a larger parent company in architectural design materials. You will work closely with sales, shipping, and warehouse personnel in a collaborative setting, using computers, order entry software, and ERP systems to manage orders and inventory. The pace is fast and detail-oriented, with a focus on accurate order fulfillment and responsive customer service.
Job Type & Location
This is a Contract to Hire position based out of Wheeling, IL.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wheeling,IL.
Application Deadline
This position is anticipated to close on Aug 11, 2026.
About Aerotek
Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
