Customer Service Support Representative - US Remote

Labcorp • North Carolina, North Carolina • 10h ago

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a US Remote based Customer Service Representative to join our team.

Work Schedule: Monday through Friday, 9:30 AM to 6:00 PM EST

Job Responsibilities

Act a liaison between Labcorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

High School Diploma or GED

3 months or more of customer service experience

Preferred Qualifications

Associate's degree

3 months or more of contact center or call center environment

3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

Bilingual in Spanish

Proficient with Microsoft Office programs

Experience with Salesforce.com and/or Laboratory Information Systems

Possess a high level of professionalism and a strong customer service orientation

Ability to work independently and within a team environment

High level of attention to detail with the ability to prioritize and multitask

Ability to work in a fast paced production environment and meet established turn-around times

Strong communication skills; both written and verbal

Ability to handle the physical requirements of the position

Flexibility to work overtime or other shifts depending on business needs

This position is remote based in the U.S.

Work From Home Requirements:

Private, HIPAA-compliant workspace

Agree to include home address in case reporting (CMS requirement)

Internet 100 Mbps minimum

Ability to work remotely in a fast-paced, multi-site environment

Application Window Closes: 7/31/2026

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

**Pay Range: $18.00 to $21.00 per hour

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .?

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

Labcorp

Go to Apply

Share this job

Similar Jobs

Consultant - Manufacturing Consolidations in RTP/Charlotte, NC

RGP • Charlotte, NC • 2h ago

Management & Administrative

We are seeking an experienced Senior Finance Systems & Consolidation Manager to lead financial consolidation processes, ERP optimization initiatives, and finance systems improvements within a dynamic manufacturing en...

2h ago

Go to Apply

(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Chapel Hill, NC • 5h ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

5h ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Henderson, NC • 5h ago

Management & Administrative

5h ago

Go to Apply

(USA) Technician, Facility Services, HVAC-Refrigeration

Walmart • Jacksonville, NC • 6h ago

Management & Administrative

Position Summary... What you'll do... Supermarket Rack Refrigeration HVAC Technician Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail...

6h ago

Go to Apply

(USA) Technician, Facility Services, HVAC-Refrigeration

Walmart • Wilmington, NC • 6h ago

Management & Administrative

6h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Fayetteville, NC • 10h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

10h ago

Go to Apply

Customer Service Support Representative - US Remote

Labcorp • Durham, NC • 10h ago

Management & Administrative

10h ago

Go to Apply

Customer Service Associate (part-time)

Southern States Cooperative, Inc • Statesville, NC • 10h ago

Management & Administrative

Job Description General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking. Essential Job Functions Greets customers in...

10h ago

Go to Apply

National Accounts Customer Service Specialist

JF ACQUISITION LLC • Morrisville, NC • 10h ago

Management & Administrative

National Accounts Customer Service Specialist Morrisville, NC ( http://maps.google.com/maps?q=100+Perimeter+Park+Drive+Morrisville+NC+USA+27560 ) - Overhead Job Type Full-time Description The JF Petroleum Group stands as...

10h ago

Go to Apply

Senior Regional Account Manager (Western North Carolina)

Novo Nordisk • Charlotte, NC • 11h ago

Management & Administrative

About the Department Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We st...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)