Full-Time Customer Service Supervisor

Kohl's • Longview, TX • 1d ago

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards

Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment; taking appropriate partners as needed

Modeling, guiding and providing direction to associates

Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Key holder responsibilities include opening and closing store processes, and providing direction to associates

Other responsibilities as assigned

What Skills You Have

Required

Must be at least 18 years of age or older

Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

Strong verbal/written communication and interpersonal skills

Flexible availability, including days, nights, weekends, and holidays

Preferred

2 years experience in retail or similar industry

Pay Starts At: $18.10

Kohl's

Go to Apply

Share this job

Similar Jobs

Sales Management Trainee

Enterprise Mobility • Longview, TX • 6h ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations...

6h ago

Go to Apply

Employee Benefits Account Manager

HUB International • Longview, TX • 11h ago

Management & Administrative

Primary Role: The Employee Benefits Account Manager works collaboratively with the Producer, Account Executive and Account Administrator managing a book of business. Coordinates and provides day-to-day service for employ...

11h ago

Go to Apply

Regional Sales Manager - West Coast

TriMas Corporation • Longview, TX • 5d ago

Management & Administrative

Job Summary: Responsible for regional sales and marketing of company's products to assure continued profitable growth and strength of the business. Job Duties and Responsibilities include the following. (Other duties may...

5d ago

Go to Apply

Customer Service Associate II

Dollar Tree • Henderson, TX • 1w ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

1w ago

Go to Apply

Clerk, Records

MTC • Henderson, TX • 1w ago

Management & Administrative

Pay: $16 per hour Work schedule: Full time, Monday-Friday, day shift Benefit package includes: Health/dental/vision/prescription insurance Life insurance, AD&D as well as short-term disability 401(k) retirement plan...

1w ago

Go to Apply

Customer Service Associate II

Dollar Tree • Longview, TX • 1w ago

Management & Administrative

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Henderson, TX • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Private Client Account Manager

HUB International • Longview, TX • 3w ago

Management & Administrative

About HUB International HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and ser...

3w ago

Go to Apply

E280 Transportation Engineer I or II - Longview Area Office

TEXAS DEPARTMENT OF TRANSPORTATION • Longview, TX • 4w ago

Management & Administrative

Performs transportation engineering work in one or more functional areas such as planning, project development and design, construction, transportation/traffic operations and/or maintenance. Ensures compliance with appli...

4w ago

Go to Apply

Field Service Technician (Field Service Tech)

DATAMAX INC • Longview, TX • 4w ago

Management & Administrative

Field Service Technician Longview Area ** Job Description: Datamax is looking for motivated, hands-on individuals who are ready to start a career working with todays latest office technology. No extensive experience? No...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)