Administrative Manager Intermediate (Troy Campus - Check In and Check Out)
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How to Apply
Resume and cover letter is required for both internal and external applicants. Applicants must attach an accurate resume and cover letter to be fully considered for this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
Job Summary
The Administrative Manager Intermediate of the Troy Center for Specialty Care, Advanced Imaging and Cardiovascular Center reports to the Administrative Director of the Troy Campus of Michigan Medicine, and partners with the Troy Campus Medical Directors and Nurse Supervisors for overall performance and management of the associated departments.
This position has dedicated efforts to provide administrative leadership and operations management to the check in and check out process in all departments throughout the campus, which is a moderately sized, complex outpatient clinic. Specific department oversight is subject to change and cross coverage of additional departments at the Troy Campus may be assigned as needed to provide continuation of leadership. Additionally, this role will provide leadership in guiding, implementing, and supporting service line and departmental operational initiatives and innovative, efficient care delivery models at Michigan Medicine, with a strong focus on expanding access, driving strategic growth, and optimizing the patient experience.
Site Information
The Troy Medical Campus will be University of Michigan Health's first clinical presence in the Oakland County market. We are building a state-of-the-art specialty care campus in the heart of Troy where a deeply human commitment to personalized care will come together with world-class expertise, cutting-edge therapies, and a legacy of more than 175 years of transformative research to help patients and families in Oakland County - and beyond - find their Michigan Answers.
The campus will feature two outpatient facilities with over a dozen specialty programs including Cancer services, Musculoskeletal/Sports Medicine, and Reproductive Medicine as well as a surgery/procedure center, comprehensive imaging services, laboratory, pharmacy and therapy services. The campus is conveniently located near I-75, is surrounded by popular shopping and dining and features free parking, on-site cafe, with facilities committed to sustainable, environmentally responsible practices.
Responsibilities*
Care Delivery
Implement the clinical care model, guidelines, and standards of care at the site and department level.
Identify non-provider staffing complement at the site and department level.
Review visit and productivity data to identify potential revisions to the staffing model.
Oversee and regularly analyze clinic workflow optimization, including referral management, scheduling, check-in, staff workflow, staff interface with providers, check-out, and call activity.
Develop, pilot and monitor innovative care models designed to advance campus strategic priorities, including improved access, sustainable growth, enhanced patient experience, and value-based care.
Department Operations
Provide supervision and direction to operational, and administrative staff, and support their professional development.
Oversee the day-to-day operations of the departments.
Ensure regulatory compliance with CMS, The Joint Commission, FDA, CLIA, and other regulatory agencies, as applicable.
Lead onboarding of new staff into the clinic.
Manage hiring, corrective action, disciplinary processes, and termination of staff, as appropriate.
Evaluate staff in collaboration with the triad leadership team.
Provide feedback on operational issues involving providers and workflow processes.
Manage routine clinic operations, including scheduling, billing, referral management, and related activities.
Provide feedback, supervision, support, and performance evaluations for assigned staff.
Develop and oversee efforts to recognize and encourage staff excellence.
Identify opportunities for continuous quality improvement and lead initiatives to enhance performance across all areas of departmental operations.
Collaboration with Centralized Support Services
Collaborate with IT to ensure required support services are available and effective.
Work regularly with support service functions to ensure operational goals are met.
Space Management
Monitor and optimize space utilization.
Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment.
Patient Care
Develop and oversee policies to ensure patient satisfaction, including analysis of patient and family feedback and development and implementation of corresponding action plans.
Address and follow through on patient and family feedback and complaints, including implementation and ongoing evaluation of appropriate process improvements.
Oversee policies to ensure safety on the campus, including physical structure, staff emergency readiness, and related needs.
Collaborate with the Medical Director and Nurse Supervisor to review incident reports, track issues, and ensure appropriate follow-up.
Collaborate with the Medical Director to establish and enforce provider onboarding policies, ensuring adequate resources, including rooms, schedules, staffing, and proper clinic orientation.
Clinical Performance
Establish performance goals within departments.
Partner with the campus leadership to ensure clinical provider scheduling, patient volumes and room/space utilization are consistent with campus goals.
Identify, track, and resolve operational problems.
Operational and Financial Performance
Communicate performance metrics regularly to leadership, providers, and staff.
Monitor operational and financial performance metrics.
Collaborate with triad leadership to establish the department-level financial plan for the upcoming year.
Prepare, monitor, and manage billing and other fiscal activities, including monitoring charges and collections, and initiate corrective action where needed.
Core Responsibilities
Regularly review department processes to ensure ongoing compliance with institutional goals, objectives, policies, standards, and guidelines.
Evaluate supporting function operations and identify areas for improvement.
Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership.
Represent the department on committees and lead committees as assigned.
Attend and provide leadership at various enterprise, campus, and department meetings.
Foster a collaborative environment by supporting team-based care in a positive and professional manner.
Develop and communicate interpretations of Michigan Medicine, UMMG, ACS policies to staff, faculty, and outside agencies/groups as needed.
Participate actively in weekly and monthly meetings by providing data, action planning, and administrative leadership.
Required Qualifications*
Bachelor's degree in Health Care Administration, Public Health, Business or a related business or healthcare field.
Two to four years supervisory experience, preferably in ambulatory care.
Demonstrated ability to facilitate teamwork necessary to support day-to-day operations.
Excellent interpersonal and communication skills.
Progressively responsible operational leadership experience in a healthcare setting.
Demonstrated skill in change management.
Desired Qualifications*
Knowledge of the University of Michigan policies and procedures.
Experience with team building and incorporating Lean principles into daily work.
Considerable administrative and supervisory experience in an ambulatory health care setting is strongly desired.
Strong understanding of the local Troy community and regional healthcare landscape, including patient populations, referral patterns, community organizations, and factors influencing access to care.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits Can You Look Forward to?
Comprehensive benefits plan options, with excellent medical, dental and vision coverage effective on your very first day
Generous 2-to-1 Employer Match on retirement savings and immediate vesting
Paid Time Off
Tuition Reimbursement
Health Savings Accounts / Flexible Spending Accounts
Health and Wellness incentives
Work-Life Programs - to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and flexible work arrangements
Free access to LinkedIn Learning which offers more than 20,000 high quality, on-demand courses available at any time
More Reasons to "GO BLUE!"
Rated among Top 25 Universities in the World by Times Higher Education for 2026
University of Michigan Health named one of the World's Best Hospitals in 2026, and #12 in the United States, by Newsweek and Statista
Michigan Medicine rated #15 Best Employer for New Grads 2026 by Forbes
University of Michigan was recognized in Crain's 2025 Best Places to Work in Southeast Michigan
University of Michigan was recognized as one of America's Best Employers For Company Culture 2025 by Forbes
U-M Health named to the nation's Honor Roll of Best Hospitals by U.S. News & World Report, #1 hospital in Michigan, ranked among the nation's best in 11 different specialties for 2025
Michigan Medicine C.S. Mott Children's was recognized as one of America's Best Children's Hospitals 2025 by Newsweek and Statista
University of Michigan Health-Michigan Medicine earned Top 25 Environmental Excellence award from Practice Greenhealth for 2025 & 2026
University of Michigan rated #3 U.S. Public University for 2025 by U.S. News & World Report
Michigan Medicine named one of the Best and Brightest Companies to Work For in metropolitan Detroit in 2024 by the National Association for Business Resources
Nationally Recognized for work/life effectiveness by WorldatWork
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Work Locations
Troy Medical Campus, Troy, Michigan.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
280094
Working Title
Administrative Manager Intermediate (Troy Campus - Check In and Check Out)
Job Title
Admin Manager Inter Healthcare
Work Location
Troy Medical Campus
Troy, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
Um Hospital
Department
MM Oakland
Posting Begin/End Date
7/13/2026 - 8/12/2026
Career Interest
Healthcare Admin & Support
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