Air Logistics Healthcare Customer Care Specialist

Kuehne+Nagel • Schiller Park, IL • 2h ago

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

...

How you create impact

You will support the day-to-day coordination of time-sensitive healthcare shipments, serving as a key point of contact for customers and internal teams. You will monitor shipment activity, provide timely updates, resolve service issues, and help ensure each move is handled accurately and efficiently from start to finish.

Track and trace healthcare shipments throughout the transportation process

Communicate shipment status, delays, and exceptions clearly to customers and internal partners

Coordinate with operations, carriers, warehouses, and other service providers to keep shipments moving

Maintain accurate shipment records, documentation, and system updates

Respond to customer questions and service concerns with urgency and professionalism

Escalate issues appropriately and follow through until resolution

Support consistent service performance in a fast-paced, time-critical environment

What we would like you to bring

You are dependable, organized, and comfortable managing multiple priorities without losing attention to detail. You communicate clearly, take ownership of your work, and understand the importance of accuracy and responsiveness when supporting healthcare customers.

Previous experience in logistics, freight forwarding, supply chain, transportation, or a related customer care environment

Experience coordinating shipments, orders, or other time-sensitive operational activity

Strong customer service and written and verbal communication skills

Ability to work across multiple systems while maintaining accurate records

Strong problem-solving skills and the ability to respond calmly to changing priorities

Reliable attendance and punctuality

Ability to work independently while collaborating closely with internal and external partners

Experience in air freight or healthcare logistics is preferred

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- TD1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

Similar Jobs

Associate Finance Director, Patient Services Immunology

AbbVie • Mettawa, IL • 1h ago

Hospital & Medical

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r...

1h ago

Go to Apply

Evidence Based Practice Coordinator - Registered Nurse

Veterans Affairs, Veterans Health Administration • Hines, IL • 2h ago

Hospital & Medical

Summary The EBPC is responsible for working collaboratively with the nurse scientist, multidisciplinary teams of clinicians, operational staff, students, and other key stakeholders in developing, implementing, coordinati...

2h ago

Go to Apply

Registered Nurse

Maxim Healthcare • Naperville, IL • 3h ago

Hospital & Medical

Salary: $34 - $47 / HRRegistered Nurse (RN) or Licensed Practical Nurse (LPN) - Overnight Homecare nursing Maxim Healthcare is seeking an experienced RN or LPN to provide 1:1 overnight care for an adult female patient in...

3h ago

Go to Apply

Registered Nurse Endoscopy

Ascension Health • Hoffman Estates, IL • 3h ago

Hospital & Medical

Your future role at a glance Location: Hoffman Estates, IL Facility: Ascension Saint Alexius Department: Endoscopy Schedule: Day shift plus call |Part-time Salary range: $39.75 - 56.11 per hour Life at Ascension: Where p...

3h ago

Go to Apply

Registered Nurse Neurology

Ascension Health • Hoffman Estates, IL • 3h ago

Hospital & Medical

Your future role at a glance Location: Hoffman Estates, IL Facility: Ascension Saint Alexius Department: Neurology Schedule: Weekend shift l Full-time Salary range: $39.75 - 56.11 per hour Life at Ascension: Where purpos...

3h ago

Go to Apply

Registered Nurse Emergency

AdventHealth • La Grange, IL • 3h ago

Hospital & Medical

Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body,...

3h ago

Go to Apply

Registered Nurse Rehab

Ascension Health • Elk Grove Village, IL • 3h ago

Hospital & Medical

Your future role at a glance Location: Elk Grove Village, IL Facility: Ascension Alexian Brothers Rehabilitation Hospital Schedule: Evening shift | Part-time Salary range: $39.75- $56.11 per hour Life at Ascension: Where...

3h ago

Go to Apply

Registered Nurse PACU

Ascension Health • Chicago, IL • 3h ago

Hospital & Medical

Your future role at a glance Location: Chicago, IL Facility: Ascension Saint Joseph Department: Ambulatory Surgery Schedule: PRN | Day-shift Salary range: $49.00 - $51.00 per hour Life at Ascension: Where purpose meets o...

3h ago

Go to Apply

26/27_Health Office RN_LOA

Amergis • Elmhurst, IL • 6h ago

Hospital & Medical

The School Registered Nurse oversees the application of the nursing process and the delivery of student care in a school setting. The School RN supports the physical, mental and emotional well-being of students within th...

6h ago

Go to Apply

26/27_Health Office RN_LOA

Amergis • Elmhurst, IL • 6h ago

Hospital & Medical

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)