Customer Service Representative

Cognizant • Lansing, MI • 1d ago

Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeing a new Customer Service Representative to join our team. You will join the Client Services team within the Service Group, providing support to Financial Advisors, support staff, and external clients. As a Customer Service Representative, you will play a key role in delivering outstanding service, strengthening client relationships, and helping ensure a seamless support experience for both internal and external customers. While this is a remote role, we are only considering candidates that live in the Mesa, AZ area.

Role Responsibilities

Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.

Educate clients on account services, products, and available capabilities.

Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.

Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.

Thrive in a fast-paced and evolving environment while effectively managing multiple priorities.

Perform basic technical troubleshooting and assist users with common technology-related issues.

Desired Skills & Qualifications

At least a High School Diploma or equivalent is required

Previous call center and customer service experience.

Banking, financial services, or wealth management experience preferred.

Proficiency with Microsoft Office Suite, including Outlook.

Strong Windows 11 navigation and troubleshooting skills.

Familiarity with Citrix, Good for Enterprise, and Active Directory is preferred.

Ability to troubleshoot issues with monitors, speakers, keyboards, and mice.

Knowledge of Microsoft Office and Outlook troubleshooting techniques.

Exceptional attention to detail and commitment to accuracy.

Strong problem-solving and analytical skills.

Excellent verbal and written communication skills.

Ability to build rapport and maintain professionalism in all client interactions.

Proven ability to prioritize tasks and adapt to changing business needs.

Salary and Other Compensation:

Applications will be accepted until August 7th, 2026.

The hourly rate for this position is $18.50 per hour.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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