Sea Logistics Operational Key Account Manager/Client Program Manager

Kuehne+Nagel • Southgate, MI • 2h ago

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Our Operational Key Account Management team is where KN puts its most demanding global accounts - and its most trusted people. You'd own the operational relationship with high-profile customers end to end: chairing governance, driving escalations to resolution, and acting as the customer's voice inside the organisation. This is a team investing in its own future - we've built a structured competency and development framework for the Operational Key Account Manager career path, and we're actively pioneering AI-enabled shipment visibility as part of how the function will run tomorrow. If you want ownership, global scope, and a role where your judgment is visible to both the customer and senior leadership, this is it.

How you create impact

Manage order activity for large consumer and industrial accounts, ensuring customer requirements, timelines, and service expectations are clearly understood and executed.

Serve as a trusted communication link between customers, operational teams, customer care locations, and commercial stakeholders.

Build and maintain strong customer relationships through proactive updates, structured follow-up, and timely escalation management.

Clarify and formalize operational requirements, standard operating procedures, service expectations, and account-specific processes.

Monitor operational performance, identify risks, and drive corrective actions to improve service quality and customer satisfaction.

Support implementation of new business, customer projects, process changes, and system set-ups related to freight forwarding operations.

Partner with internal experts to improve processes, increase visibility, and identify opportunities for automation and reporting.

Prepare and present operational updates, KPI performance, root cause analysis, and improvement plans for customer business reviews.

What we would like you to bring

At least 5 years of experience in freight forwarding order management , ideally supporting large consumer, retail, manufacturing, or industrial accounts.

Experience managing technical systems used to support order management, customer visibility, reporting, and operational workflows.

A strong communicator who can manage customer expectations, influence internal stakeholders, and bring clarity to fast-moving operational situations.

Customer-focused with a commitment to delivering a consistent, high-quality experience for complex logistics accounts.

Organized and able to manage multiple priorities, timelines, and stakeholder expectations.

Solutions-oriented and confident identifying opportunities to improve processes and service delivery.

Comfortable working independently while collaborating effectively across commercial, operational, and customer-facing teams.

Motivated by improving how complex logistics accounts are managed.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary for this role is between $100,000 to $120,000 per year and is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SZ1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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