Patient Services Representative- OB_GYN (The Woodlands)

Houston Methodist • The Woodlands, TX • 1d ago

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Strong customer service, phone and scheduling skills

Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record

Knowledge of basic medical terminology

Ability to analyze and solve problems

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.

Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.

SERVICE ESSENTIAL FUNCTIONS

Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.

Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.

Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.

Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.

Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Generates and communicates new ideas and suggestions that will improve quality or service.

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No

Scrubs: No

Business professional: Yes

Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area No

May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

Company Profile:

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one of the nation's leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.

Similar Jobs

Medical Assistant

HCA Healthcare • Cypress, TX • 14h ago

Hospital & Medical

Do you want to join an organization that invests in you as a(an) Medical Assistant? At North Cypress Oncology, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team me...

14h ago

Go to Apply

Medical Laboratory Scientist

Houston Methodist • The Woodlands, TX • 1d ago

Hospital & Medical

Full Time, Night Shift, 8 pm - 6:30 am At Houston Methodist, the Medical Laboratory Scientist position is responsible for performing both routine and complex analyses, which necessitates knowledge of laboratory technique...

1d ago

Go to Apply

Physical Therapist I - Outpatient Ortho/Sports

Houston Methodist • Cypress, TX • 1d ago

Hospital & Medical

At Houston Methodist, the Physical Therapist I (PT) position is responsible for assessing patients and developing the therapy plan of care. This position provides education to patients, patient's family members, and/or c...

1d ago

Go to Apply

Physical Therapist I

Houston Methodist • Cypress, TX • 1d ago

Hospital & Medical

1d ago

Go to Apply

Orthopedic PCSM Cypress / Primary Care Sports Medicine Cypress

Houston Methodist • Cypress, TX • 1d ago

Hospital & Medical

Houston Methodist Seeks Primary Care Sports Medicine Physician - Cypress Campus Interested candidates, please forward a copy of your CV to Rob Henges - HengesMDrecruitment @houstonmethodist.org ._ Houston Methodist Speci...

1d ago

Go to Apply

CT Technologist Reg

HCA Healthcare • Cypress, TX • 3d ago

Hospital & Medical

Freestanding ER position Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) CT Tec...

3d ago

Go to Apply

Nurse Manager RN Surgery

HCA Healthcare • Cypress, TX • 3d ago

Hospital & Medical

Introduction Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Nurse Manager RN Surgery with HCA Houston Healthcare North Cypress, you can be a manager in an organizat...

3d ago

Go to Apply

Advanced Practice Provider Neurosurgery (NP/PA)

Catholic Health Initiatives • The Woodlands, TX • 4d ago

Hospital & Medical

Job Summary and Responsibilities As our Neurosurgery APP, you will join our growing practice at Baylor St. Luke's Medical Group in The Woodlands, TX. You will play a pivotal role in the success and development of our pra...

4d ago

Go to Apply

Physical Therapist

U.S. Physical Therapy • Willis, TX • 4d ago

Hospital & Medical

Company Description Willis Physical Therapy and Sports Medicine , conveniently located in Willis, TX, is a trusted outpatient rehabilitation clinic specializing in orthopedic, spine, and sports injury care. Our treatment...

4d ago

Go to Apply

Physical Therapist Assistant - PRN

Select Medical • Humble, TX • 4d ago

Hospital & Medical

Overview Physical Therapist Assistant - Outpatient PRN Location: 18468 McKay BLVD Suite 210 humble tx 77338 Schedule: PRN, weekdays (Mon-Fri) Compensation: $35/hour We are seeking a PRN Physical Therapist Assistant to jo...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)