Office Supervisor 10 (2 Positions)
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Office Supervisor 10 (2 Positions)
Salary
$25.80 - $35.27 Hourly
Location
Dimondale, MI
Job Type
Permanent Full Time
Remote Employment
Flexible/Hybrid
Job Number
2701-26-13-50
Department
Treasury
Opening Date
07/27/2026
Closing Date
8/10/2026 11:59 PM Eastern
Bargaining Unit
NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Description
Benefits
Questions
Job Description
This employee supervises the Collection Information Services Unit (CISU) within the Collections Services Bureau (CSB) and is responsible for hiring, training, and supervising staff within this unit as well as prioritizing, coordinating, and monitoring activities of the unit. Activities of the unit include call center, monitoring of various work item queues including review for legal actions, installment agreement, and other various @types of account maintenance. This position is responsible for monitoring taxpayer communication volumes such as calls and emails, assigning work tasks, maintaining employee quality assurance and making recommendations for changes to business practices based upon observations of the work performed within the unit. This position obtains and analyzes statistical reports and works closely with the Program Support Unit to maintain collection standards. The CISU unit is located in the Central Office of the Collections Services Bureau. The purpose of the Collections Services Bureau is to collect unpaid tax or state agency referred liabilities.
Position Description (https://MCSC.state.mi.us/AgencyPDFs/Off%20Sup%2010%20.27.23.2026.pdf)
Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!
Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Experience
Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.
Additional Requirements and Information
Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.
Hybrid Remote Work. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible to work remotely on Mondays, Thursdays and Fridays and must work onsite Tuesdays and Wednesdays. Additional onsite work may be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. Please note that remote work is not available if you reside outside of the State of Michigan.
E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
Artificial Intelligence. The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process, including, but not limited to, responses to application questions, and responses to interview questions or exercises.
Note: Your application for this position does not guarantee you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results; however, all applicants can view their application status in their NEOGOV profile.
View the job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/O/OfficeSupervisor.pdf
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
OFFCSPV - Do you possess at least an educational level typically acquired through the completion of high school?
Yes
No
02
OFFCSPV1/2 - Do you possess at least four years of office experience involving administrative support office practices, including at least two years equivalent to an E7-level administrative support worker?
Yes
No
03
How many years of supervisor or leadership experience do you have?
None to less than one year
One to two years
Two to three years
Three to five years
Five to seven years
More than seven years
04
Briefly describe your experience supervising/leading. If you have no experience, enter none.
05
How many years of call center experience do you have?
None to less than one year
One to two years
Two to three years
Three to five years
Five to seven years
More than seven years
06
Briefly describe your experience pertaining to call center experience. If you have no experience, enter none.
07
Do you have experience with the following? Check all that apply.
Training staff
Directing staff
Evaluating staff performance
Developing and maintaining positive work relationships
None of the above
08
Briefly describe your experience with the boxes checked in question 7. If you have no experience, enter none.
09
Briefly describe your experience with analyzing detailed statistical and production report information to make informed decisions. If you have no experience, enter none.
10
Are you a current Treasury employee?
Yes
No
11
Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)
Yes
No
12
To perform the duties and responsibilities of this position, all work must be performed in Michigan. Please indicate you understand and agree with this requirement.
Yes
No
13
This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays for State of Michigan residents. Additional onsite work may be required. The selected candidate must have a secure, safe and appropriate designated workspace and also sufficient and secure internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. Remote work is not available if the selected candidate resides outside of the State of Michigan. Please indicate if you understand and agree with this requirement.
Yes
No
14
Professional references are required to be considered for this position. Acceptable references include current and recent supervisors and/or individuals in positions responsible for overseeing work. Have you provided at least 3 acceptable professional references either in the application or an attachment?
Yes
No
Required Question
Employer
State of Michigan
Department
Treasury
Address
TreasuryOHR@michigan.gov
430 West Allegan Street
Lansing, Michigan, 48922
Phone
517-335-7508
Website
https://www.michigan.gov/treasurycareers
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