Customer Service Representative

CVS Health • Rhode Island, Rhode Island • 1h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

Make outbound phone calls to members.

Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.

Provide timely follow-up as needed.

Display a high level of empathy, understanding, and patience, while helping to address the member's needs.

Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

1+ year of customer service experience, with proven customer service skills.

Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

Ability to regularly access a designated workspace free from noise and other distractions.

High-speed internet with the ability to hardwire via ethernet from cable modem to PC.

Preferred Qualifications

Bilingual preferred and able to pass language certification, if bilingual.

1+ year of experience in a call center setting, specifically related to inbound/outbound calls.

Knowledge of Medicaid, specifically related to communicate source navigation.

Strong communication skills (oral and written).

Strong analytical and problem-solving skills.

Active listening proficiency.

Ability to be receptive to feedback and to embrace continuous improvement.

Positive attitude and strong interpersonal skills.

Ability to display empathy towards customers' needs and concerns

Desire to contribute to building a positive team spirit.

Education

High school diploma or Equivalent

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 07/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Oracle NetSuite Solution Consultant, Intelligent Analytics & AI

Oracle • Providence, RI • 2h ago

Management & Administrative

Job Description Senior Solution Consultant, Intelligent Analytics & AI Who are we? At Oracle NetSuite, our vision is to transform how businesses operate so they can achieve their business goals faster, smarter, and w...

2h ago

Go to Apply

Operations Manager

CVS Health • Newport, RI • 3h ago

Management & Administrative

3h ago

Go to Apply

Operations Manager

CVS Health • Kingston, RI • 3h ago

Management & Administrative

3h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Cranston, RI • 22h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

22h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Seekonk, MA • 22h ago

Management & Administrative

22h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Providence, RI • 22h ago

Management & Administrative

22h ago

Go to Apply

Technical Account Manager

Zoom • Providence, RI • 23h ago

Management & Administrative

What you can expect We are looking for an exceptional Technical Account Manager (TAM) to join our Premier Support and Technical Account Management team. In this role, you will build, develop, and maintain strategic partn...

23h ago

Go to Apply

Renewal Sales Manager

Verint Systems, Inc. • Providence, RI • 1d ago

Management & Administrative

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire...

1d ago

Go to Apply

ADMINISTRATIVE/TECHNICAL SPECIALIST

Naval Sea Systems Command • Rhode Island, Rhode Island • 1d ago

Management & Administrative

Summary You will serve as a ADMINISTRATIVE/TECHNICAL SPECIALIST in the Technology Partnership Office (TPO), inside the Chief Technology Office of NAVUNSEAWARCENDIV NEWPORT RI. This position is part of the Warfare Centers...

1d ago

Go to Apply

Academic Department Manager

Brown University • Providence, RI • 1d ago

Management & Administrative

Academic Department Manager Apply ( https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Kassar-House/Academic-Department-Manager_REQ210362/apply ) locations Kassar House time @type Full time posted on Poste...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)