Online Grocery Pick-Up Clerk

Kroger Family of Companies • Midlothian, VA • 3h ago

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

·Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

·In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

·In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

·Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

·Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

·Read and follow directions given in the note section

·Ensure quality and freshness of all items chosen

·Communicate with customers via a portable phone and respond to calls in a professional and timely manner

·Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

·Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·Process the orders through the point of sale (POS) system

·Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

·Maintain organization and cleanliness of staging areas and equipment

·Report pricing, scanning, and item location discrepancies and invalid temperature @types to the store e-Commerce supervisor

·Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

·Perform required opening and closing procedures

·Assist in training new e-Commerce team members

·Meet/exceed productivity standards

·Ability to work cooperatively in high paced and sometimes stressful environment.

·Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·Ability to act with honesty and integrity regarding customer and business information.

·Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·Provide sup

QUALIFICATIONS Minimum Position Qualifications:

Ability to work without supervision

Ability to read shelf tags

Basic math skills (i.e., counting, addition, and subtraction)

Harbor Freight Tools • Mechanicsville, VA • 1d ago

Retail & Hospitality

181702BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

1d ago

Go to Apply

Senior Associate, Finance Risk Management, Corporate Development, Finance Program & Delivery, Special Projects

Capital One • Richmond, VA • 1d ago

Retail & Hospitality

Senior Associate, Finance Risk Management, Corporate Development, Finance Program & Delivery, Special Projects Capital One is seeking a motivated professional for a Senior Associate position within the Finance Risk M...

1d ago

Go to Apply

Operations Manager, Contract & Delivery Operations

Norstella • Richmond, VA • 1d ago

Retail & Hospitality

Operations Manager, Contract & Delivery Operations Company: Norstella Location: Remote, United States Date Posted: Jul 24, 2026 Employment Type: Full Time Job ID: R-2066 Description Job Description - Operations Manag...

1d ago

Go to Apply

Bi-Lingual (Spanish) Mortgage Loan Processor - Customer Contact Specialist

Cognizant • Richmond, VA • 2d ago

Retail & Hospitality

Bi-Lingual (Spanish) Mortgage Loan Processor - Customer Contact Specialist- Remote Dallas, TX Fully Remote position for Dallas, TX residents ONLY! Position Summary The Loan Processor serves as the primary point of contac...

2d ago

Go to Apply

HOUSEKEEPING OPERATIONS MANAGER, Richmond, VA

Compass Group, North America • Richmond, VA • 2d ago

Retail & Hospitality

Crothall Healthcare ?Salary: $60,000-$65,000 Other Forms of Compensation: Bonus Pay Grade: [[payGrade_obj]] Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsi...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)