Medical Appointment Liason

Opengate Inc • Somers, NY • 4h ago

Opengate is an innovative forward-thinking non-profit organization looking to provide extraordinary individuals support with the highest possible quality of life. We are seeking dedicated and compassionate Medical Appointment Liaison , who will play a critical role in making a positive impact on the lives of the people we serve. Being a Medical Appointment Liaison is not just a job it's a chance to be a positive force in someone's life journey. The Medical Appointment Liaison assists people with intellectual and developmental disabilities with medical, dental, and clinical appointments by transporting people safely, supporting them throughout the appointment process, and ensuring that medical documentation and follow-up needs are accurately communicated. This position works in close collaboration with the Medical Appointment Coordinator, who oversees appointment scheduling and coordination. When the medical appointment schedule allows, the Medical Appointment Liaison may be assigned general DSP duties to support program needs and maintain continuity of care This position is located at our Somers, NY facility and has a base schedule of Monday through Friday, 8:00 AM to 4:00 PM. Essential Job Functions Work closely with the Medical Appointment Coordinator, ensuring that all relevant information and documentation are prepared in advance for appointments including consult sheets, medical records, identification, insurance, etc. documentation, and any other materials necessary for the visit. Transport people safely to and from scheduled appointments in agency vehicles in accordance with agency procedures and motor vehicle regulations, ensuring the safety, dignity, and comfort of each person supported. Assist people entering and exiting agency vehicles, following prescribed support guidelines and properly secure wheelchairs and mobility devices in accordance with agency training requirements. Facilitate that people are appropriately prepared for all appointments, including appropriate attire. Serve as a liaison during medical appointments by clearly communicating relevant information to practitioners regarding the person's baseline status, support needs, and reason for the visit Obtain all provider documentation, prescriptions, written orders, and follow-up instructions before leaving the office. Upon return, relay all medical updates, provider instructions, and follow-up requirements to the nursing department, ensuring prompt and accurate communication. Maintain transportation logs, appointment documentation, and communication records in a complete, neat, and timely manner in accordance with agency expectations and regulatory requirements. Conduct and document routine vehicle safety checks, maintain vehicle cleanliness, refuel agency vehicles as needed, and promptly report any mechanical issues, safety concerns, or incidents to their immediate supervisor. Provide supportive presence and reassurance during medical appointments, assist people with communication as needed, and encourage self-advocacy and participation in their healthcare when appropriate. When medical appointment assignments allow, perform general DSP duties to support program needs. These may include assisting with Activities of Daily Living (ADLs), supporting recreational or community activities, engaging in household routines, and implementing behavior and person-centered plans as directed by the supervisor. Maintain positive, respectful, and professional relationships with people supported, families, coworkers, medical providers, and external stakeholders, ensuring a safe and supportive environment at all times. Attend required trainings, program meetings, and in-services; remain current with all OPWDD and agency-mandated certifications including CPR/First Aid, SCIP-R, AMAP (if applicable), and all required annual recertifications. Adhere to all federal, state, local, and agency gui

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