Customer Service Specialist - Manufacturing

Dairy Farmers of America • Bridgeton, NJ • 1h ago

Job Description

JOB SUMMARY

Cumberland Dairy has an immediate job opening for a well-rounded Customer Service Specialist to perform a wide array of functions including management of customer complaints and issuing credits; processing customer orders; and providing professional, positive, and consistent customer service. The Customer Service Specialist will need to communicate effectively within your department and meet daily deadlines, as well as provide backup assistance to other members of the order fulfilment team.

WHAT YOU'LL DO

Work in Oracle JDE and SAP order processing

Serve as a trusted resource for customers via phone and written communication

Manage customer orders from entry to shipment, ensuring accuracy and timely delivery

Investigate and resolve customer inquiries related to orders, logistics, billing, and products

Coordinate with Sales, Transportation, Production, Credit, and Plant teams to resolve service issues and support customer needs

Proactively monitor orders and communicate updates, changes, and resolutions

Research customer concerns and contribute to root cause analysis and continuous improvement efforts

Build strong relationships with customers and internal partners to provide exceptional account support

Maintain accurate customer records and documentation within company systems

WHAT MAKES YOU A GREAT FIT

High school diploma or equivalent required

Oracle JDE or SAP order processing application knowledge preferred

1-3 years of customer service, account management, or related experience preferred

Strong customer-first mindset and commitment to service excellence

Excellent verbal and written communication skills

Ability to multitask, prioritize, and stay organized in a fast-moving environment

Detail-oriented with strong problem-solving abilities

Comfortable navigating multiple computer systems and using Microsoft Office applications, including Word, Excel, and Outlook

Self-motivated and able to work independently while collaborating effectively with a team

WHY YOU'LL LOVE THIS ROLE

? Make a direct impact on customer satisfaction

? Work with a collaborative and supportive team

? Develop expertise across order management, logistics, and customer relations

? Gain exposure to multiple business functions and departments

? Enjoy a stable office-based environment with no travel required

JOIN OUR TEAM!

If you're energized by helping customers, solving challenges, and creating positive experiences, we'd love to hear from you. Bring your customer service expertise, attention to detail, and passion for excellence to a team where your contributions truly matter.

By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities - come join us!

OUR ASSOCIATES FOR THIS POSITION START AT AN HOURLY RATE OF:

$ 25/hr

SCHEDULE: Monday-Friday 8:30am to 5pm

Full Time, Hourly

BENEFITS:

Diverse and Inclusive Culture

401(k) with company contribution

Competitive pay

Paid vacation and holidays

Career growth opportunities - we promote from within!

Comprehensive healthcare benefits

Service recognition and employee appreciation events

Employee referral program

Tuition reimbursement

Work for dairy farm families

Requirements

REQUIREMENTS:

High school diploma or GED required

Associate's degree in business related field preferred

Oracle JDE or SAP order processing application knowledge preferred

Must be able to pass all pre-employment screenings including drug, background and criminal checks

Knowledge of customer service principles and practices preferred

Experience in food/beverage industry is preferred

Proficiency in Microsoft® Office Suites, including Excel, PowerPoint and Word

Demonstrated attention to detail and accuracy

Organized and able to handle multiple tasks simultaneously

Ability to adapt to changing organizational and operational needs

Ability to read and write English and keep records; bilingual in English/Spanish is preferred

Strong organizational skills and the ability to multi-task

Excellent verbal and written communication skills

DFA is an Equal Opportunity Employer

EEO is The Law - click here for more information (https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf)

EEO Statement

California applicants, click here (https://www.dfamilk.com/privacy-policy) for information regarding the data collection notice for California Consumer Privacy Act.

Pay Range 25.00 / hr

Similar Jobs

Technical Account Manager

Zoom • Dover, DE • 2h ago

Management & Administrative

What you can expect We are looking for an exceptional Technical Account Manager (TAM) to join our Premier Support and Technical Account Management team. In this role, you will build, develop, and maintain strategic partn...

2h ago

Go to Apply

Renewal Sales Manager

Verint Systems, Inc. • Dover, DE • 4h ago

Management & Administrative

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire...

4h ago

Go to Apply

Customer Service Representative

Robert Half • New Castle, DE • 1d ago

Management & Administrative

Description We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environm...

1d ago

Go to Apply

Customer Service Representative

Highmark Health • Dover, DE • 1d ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

1d ago

Go to Apply

Sales Manager - Wilmington, DE

UniFirst • New Castle, DE • 1d ago

Management & Administrative

Sales Manager - Wilmington, DE New Castle, Delaware Job ID: 2603488 Overview This is not just another "Sales Job." It's the start of your new Sales Career! Full-Time Travel: Local Perks Medical Insurance Dental & Vis...

1d ago

Go to Apply

Corporate Sales Manager (Remote)

American Express Global Business Travel • Dover, DE • 1d ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Cheswold, DE • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Customer Service Representative III

Serco • Dover, DE • 1d ago

Management & Administrative

Position Description & Qualifications If you love a high energy and fast-paced environment - Serco has a great opportunity for you! The Customer Service Representative will be on a dynamic team, supporting customers...

1d ago

Go to Apply

Manager, Medicaid Value-Based Care Operations

CVS Health • Dover, DE • 1d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Strategic Proposal Strategy & Operations Manager

WM • Dover, DE • 1d ago

Management & Administrative

I. Job Summary Leads the Proposal and Contract Strategy function within the Area, driving successful municipal proposal responses, contract renewals, franchise retention, and revenue growth initiatives. Responsible for b...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)