Operations Software Engineer- Customer Systems

Apple • Austin, TX • 1h ago

Weekly Hours: 40

Role Number: 200673256-0157

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.??

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

At Apple, customer experience is at the forefront of everything we do. The Apple Customer Systems Operations team is looking for a highly skilled and motivated Software Engineer with operational depth to join our team. In this role, you will primarily focus on designing, building, and owning full-stack software systems and automation platforms that power the reliability, observability, and operational intelligence of our business-critical, globally distributed applications. If you are a strong software engineer who thrives on solving real-world operational problems through clean, scalable code - building backend services, intuitive front-end dashboards, and intelligent automation pipelines - this role is for you. Ideal candidates bring deep software craftsmanship with a working knowledge of production systems, and are passionate about continuous improvement, flawless delivery, and engineering-led operational excellence.

Description

Software Engineering (70%) Working alongside the Tech lead - architect, develop, and own full-stack applications and internal platforms that automate operational workflows, system monitoring, and incident management at scale. Build robust backend services and REST/GraphQL APIs using Java (JEE/Spring Boot) and Python (FastAPI), following clean architecture principles with a focus on performance, testability, and maintainability. Develop rich, responsive front-end dashboards and tooling using React, enabling operations and engineering teams to gain real-time visibility into system health, incidents, and KPIs. Working alongside the Tech lead - design and implement AI/LLM-powered automation agents and MCP (Model Context Protocol) servers to intelligently handle operational tasks, reduce manual intervention, and surface actionable insights. Build scalable data pipelines, ingestion services, and integration layers that aggregate signals from distributed systems, monitoring tools (Splunk, Hubble, ExtraHop), and internal APIs.

Operations & Reliability (30%) Work with a team of highly skilled engineers supporting group of applications and guide their work towards operations excellence, gaining efficiency by automating their daily routine tasks. Planning and execution of system health monitoring, incident response, and communication across critical global applications to drive operational metrics tracking, KPI identification, and process improvements through coordination with support and engineering teams. Deep understanding of production monitoring systems, log analysis, and troubleshooting, support dashboards and proficiency in scripting languages and automation tools. Be a problem-solver who is self-directed and capable of exhibiting deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner.

Minimum Qualifications

5 + years work experience or 4 years with Masters.

B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.

Strong proficiency in Java (Spring Boot / JEE)/ Python /FastAPI / React for developing high performance systems.

Demonstrated experience designing and shipping end-to-end software systems - backend, API layer, and front-end - with a focus on reliability and developer experience.

Hands-on experience with database schema design and data access technologies (SQL and/or NoSQL).

Experience with observability tooling (Splunk, Hubble, ExtraHop, or equivalent) for log analysis, distributed tracing, and dashboarding - a strong plus.

Preferred Qualifications

Self-directed, ownership-oriented mindset - comfortable managing multiple priorities and delivering high-quality software in a fast-paced, change-driven environment.

Experience building and integrating with AI/LLM models, including prompt engineering, MCP server creation, agentic workflows, or model fine-tuning for operational use cases.

Self-directed, ownership-oriented mindset - comfortable managing multiple priorities and delivering high-quality software in a fast-paced, change-driven environment.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple

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