Customer Service Representative

Robert Half • Los Alamitos, CA • 58min ago

Description We are looking for a Customer Service Representative to support a fast-paced electronics operation. This contract opportunity is ideal for someone who enjoys combining customer support with order coordination, shipment tracking, and international logistics activities. The person in this role will serve as a key point of contact for customers while helping ensure import and export orders move accurately and efficiently from entry through delivery.

Responsibilities:

Respond to customer inquiries by phone and email, providing timely updates on orders, deliveries, and shipment status.

Enter and maintain sales orders with close attention to accuracy, ensuring customer, product, and shipping details are complete.

Coordinate domestic and international shipments by working with carriers, freight forwarders, and internal teams to keep orders on schedule.

Support import and export service activities by preparing and reviewing shipment-related information and required documentation.

Monitor open orders and logistics activity, resolving issues related to delays, routing, or delivery exceptions.

Communicate with customers and partners to provide clear service and maintain smooth order processing.

Track customer shipments from dispatch through final delivery and escalate service concerns when necessary.

Maintain organized records and perform data entry tasks to keep customer, order, and logistics information current and reliable. Requirements

Previous experience in customer service, order entry, or a related support role.

Sage 100 would be nice but not required

Working knowledge of shipping, logistics, freight forwarding, or distribution processes.

Experience assisting with import and export customer service activities.

Bilingual communication skills in English and Spanish.

Strong data entry accuracy and attention to detail in a deadline-driven environment.

Ability to manage multiple priorities while providing attentive customer support.

Proficiency with standard office systems and order tracking tools.

Effective written and verbal communication skills with customers, carriers, and internal teams.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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