Bank Relationship Manager

Fiserv • Hagerstown, MD • 3d ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the role:

You will serve as the first point of contact for Financial Institutions (FI) regarding their day-to-day service needs.

What you'll do:

Escalate and provide feedback to operational groups within Fiserv to rectify issues and determine best practices for future improvements.

Proactively communicate client impacting issues and resolutions to Partner.

Understands all details associated with the management of the partner relationships to include platform, funding requirements, contractual SLAs, branch specifics, and file transmissions.

Prepares partner reporting and enrolls partner in Fiserv systems.

Coordinate partner approvals for product, marketing and financial initiatives

Ensure partner specific processes and procedures are documented and kept up to date.

Experience you'll need to have :

High School graduate/GED

2 year's prior client management experience.

3 years of experience in the financial, credit card, or electronic payment industry.

Demonstrated knowledge of the processes and procedures of servicing clients.

Experience that would be great to have:

Associate's degree

Ability to travel 20%

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support physical, financial, social, and emotional well-being.

Paid holidays and generous time away policies.

No-cost mental health support through Employee Assistance Programs.

Living Proof program to recognize your peers' extra effort with points used for rewards.

Eight Employee Resource Groups to foster a collaborative culture.

Unparalleled professional growth with training, development, and internal mobility opportunities.

Retirement planning and discounted shares with the Employee Stock Purchase Plan.

Medical, dental, vision, life, and disability insurance options available day one

Tuition assistance and reimbursement program.

Paid parental, caregiver, and military leave.

Salary Range:

$67,500.00-$90,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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