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Social Media Associate (Customer Service)

TEKsystems • Warren, MI • 4h ago

Social Media Customer Relationship Specialist

Location: Remote (Hybrid Training in Warren, MI)

Pay: $19/hr + $2/hr Shift Premium for 2nd Shift (Up to $21/hr)

Benefits: Paid Time Off (PTO) + Paid Holidays

Schedule: Full-Time | 40 Hours per Week

Requirement: Bachelors Degree

Join a Team That Connects With Customers Where They Are

Are you passionate about social media, customer service, and helping people solve problems? We're looking for a Social Media Customer Relationship Specialist to engage with customers across some of the world's most popular social platforms while providing a best-in-class customer experience.

In this role, you'll interact with customers through channels such as Facebook, X (Twitter), Instagram, Google Play, the App Store, and other social media platforms, helping answer questions, resolve concerns, and support vehicle-related inquiries. If you're a strong communicator who thrives in a fast-paced digital environment, we'd love to hear from you!

What You'll Do

? Respond to customer comments, questions, and concerns across social media channels

? Provide support for vehicle-related inquiries, dealership assistance, product information, and account concerns

? Create, manage, and follow up on customer cases requiring additional support

? Maintain accurate documentation of customer interactions and resolutions

? Manage an active caseload while meeting quality and operational performance metrics

? Identify sales opportunities and educate customers on available products and services

? Deliver exceptional customer experiences through professional, empathetic communication

? Utilize multiple tools and platforms to efficiently manage concurrent customer interactions

? Participate in training programs and ongoing learning opportunities to enhance technical knowledge and skills

? Contribute ideas that improve processes, customer satisfaction, and overall service excellence

Schedule Details

Operations run 7 days per week between 7:00 AM - 10:00 PM EST

Full-time schedule (40 hours per week)

Must have open availability

Shifts are assigned and remain consistent for 3-month periods

Opportunity to bid on new shifts every 3 months

You'll always receive 2 consecutive days off each week

Must be willing to work at least one weekend day (Saturday or Sunday)

Job Type & Location

This is a Permanent position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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