Summary The primary purpose of this position is to serve as a Supervisory Medical Administration Specialist (MAS) with management oversight and responsibility for all MAS practice at Hines Ambulatory Care and Specialty Care. Manages and directs the MAS programs, promoting a positive, efficient, Veteran-focused environment that supports the VA mission. Responsibilities MAS provides leadership for advancing business practices that support patient care and delivery of health benefits to support the delivery of quality health care by: continually improving and implementing consistent business practices; promoting and enabling the delivery of timely, accurate, accessible health benefits; delivering accurate, responsive and respectful customer service; cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission; fostering collaborative relationships with partners and stakeholders. Manages and directs the MAS programs in the Ambulatory Care sections, promoting a positive, efficient, Veteran-focused environment that supports VA mission. Interprets laws, regulations, VACO directives, and local policies governing Veteran's health care benefits, providing advisory and technical assistance to medical center staff, top management, patients, and others. Works with the Assistant Chief, MAS and other MAS managers to develop and administer the annual MAS budget. Prepares budget requests, estimates, and narrative justifications for planning purposes. Participates in the analysis and interpretation of workload and other data used in resource planning. Manages the budgetary allocation for all assigned Fund Control Points. Provides for maintenance of data related to budget and expenditure estimates. Provides for the best patient care without exceeding allotted budget. Works in coordination with upper management to provide workload statistics. Advises on fund shortages and recommendations regarding funding or program adjustments and promotes cost consciousness and identifies areas in which savings are possible. Conducts internal review systems to assure that MAS activities comply with VA laws, rules and regulations, Joint Commission, and local policies and procedures. Works with and provides recommendations in support of corrective action plans. The incumbent provides accurate and appropriate guidance and instructions in all aspects of program functions to insure maximum support to the medical center and appropriate treatment of VA patients. The administrative expertise provided by the incumbent affects the day-to-day operations of MAS. The incumbent may be assigned portions of broader studies of the organization or participate in the evaluation of program effectiveness at the operating level. Work may involve developing detailed procedures and guidelines to supplement established administrative regulations or program guidance. The incumbent must establish effective working relationships with outside organizations, including local, state, and other federal agencies. These contacts influence the public image of the facility and agency by the way the incumbent conducts himself/herself. The purpose of the work is to plan and carry out projects to improve the efficiency and productivity of the employees within the Ambulatory sections of MAS. The incumbent is expected to identify, analyze, and make recommendations to resolve conventional problems and situations in workflow, work distribution, staffing, performance appraisals, organizational structure, and/or administration. The incumbent may be assigned portions of broader studies of largely administrative organizations or participate in the evaluation of program effectiveness at the operating level. Work may also involve developing detailed procedures and guidelines to supplement established administrative regulations or program guidance. The incumbent is responsible for analyzing the administrative workflow, to develop and implement operational procedures to ensure proper functioning of all organizational components. Incumbent is also expected to work closely with the clinical leadership at the facility, to support programs and initiatives. Incumbent recommends changes in local policies and procedures. Is responsible for complying with legislation, VHA Directives, and local policies and procedures, relying on personal knowledge to meet this requirement. Other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday (7:30am - 4:00pm) Position Description/PD#: Supervisory Medical Administration Specialist/PD07067A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Working knowledge of applicable public laws, federal and policies and regulations, station directives, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries; Ability to interpret rules, regulations, policies, and procedures to make sound decisions, using good judgment; Working knowledge of medical and administrative records systems to determine eligibility, register/admit patients, schedule/adjust tours of duty for staffing purposes, and to retrieve information and prepare reports; Working knowledge of safety and fire prevention rules and regulations, of facility and community disaster plans and procedures; Knowledge of medical and technical terminology and the functions of specialty departments and divisions within a medical center; Ability to identify and analyze complex problem or situations with a wide range of variables; Skill in communication and interpersonal relations, including the ability to appropriately and courteously relate internal and external customers. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successful completion of one (1) full year of graduate level education; or successful completion of a full 4-year course of study leading to a bachelor's degree; or have Superior Academic Achievement (S.A.A) obtained in an accredited college or university. (Transcripts Required). OR, Combination: Applicants may combine education and experience to qualify at this level. Must possess equivalent combinations of education and experience to qualify at this level. Applicants must have a combination of successfully completed graduate level education and specialized experience as described above. (Transcripts Required) GS-11: Experience: Must possess at least one (1) full year of experience equivalent to at least the next lower grade level (GS-09) that equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Examples of specialized experience includes, but are not limited to: Advanced knowledge of applicable public laws, federal and policies and regulations, station directives, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries; Working knowledge interpreting rules, regulations, policies, and procedures to make sound decisions, using good judgment; Advanced knowledge of medical and administrative records systems to determine eligibility, register/admit patients, schedule/adjust tours of duty for staffing purposes, and to retrieve information and prepare reports; Advanced working knowledge of safety and fire prevention rules and regulations of facility and community disaster plans and procedures; Advanced knowledge of medical and technical terminology and the functions of specialty departments and divisions within a medical center; Working knowledge to identify and analyze complex problem or situations with a wide range of variables; Advanced working knowledge to cope with problems and initiate resolution while working independently and with minimal or no supervision. OR, Education: Applicants may substitute education for the required experience. Must possess a masters or equivalent graduate degree; or successful completion of two (2) years of progressively higher-level graduate education leading to such a degree; or LL.B or J.D., if related , obtained in an accredited college or university. (Transcripts Required) OR, Combination: Applicants may combine education and experience to qualify at this level. Must possess equivalent combinations of experience and education. Applicants must have a combination of successfully completed graduate level education and specialized experience as described above and is directly related to the position. (Transcripts Required) You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Conflict Management Flexibility Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: There is a certain mobility factor associated with this position in physically visiting areas for observation or problem-solving on-site locations. Most work is performed in an office setting, mostly sedentary, requiring standing, ambulation and bending. The incumbent must be able to deal with emergency situations and function calmly under stress in both public and private settings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Salary Range Per Grade: GS-9 ($68,999 - $89,703) GS-11 ($83,482 - $108,533) Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
