General information
Ref # 22287
Remote? No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
In office role with weekly hybrid schedule. Ally work locations Lewisville TX, Charlotte NC, Dresher PA
The Fraud Recovery Senior Supervisor will oversee fraud recovery operations, drive process improvements, and partner with internal and external stakeholders to protect customers and minimize financial losses to the bank. The Senior Supervisor should have strong banking fraud experience, leadership ability, and a proven track record of handling complex cases with professionalism and accuracy. The role oversees recovery workflows, reporting, and process improvements while ensuring compliance with banking regulations and internal controls. The Senior Supervisor will collaborate with various departments to develop strategies that can improve recovery results.
The Work Itself
Supervise day-to-day fraud recovery operations for digital banking channels.
Lead recovery efforts for fraudulent transactions, disputed items, and unauthorized account activity.
Lead the processing of incoming recovery claims and ensure losses are minimized.
Monitor case queues, prioritized high-risk incidents, and ensure timely resolution.
Partner with internal teams such as investigations, risk, compliance, operations, and legal.
Communicate with management, external financial institutions, and law enforcement as needed.
Review trends, identify root causes, and recommend controls to reduce future losses.
Track recovery results, case volumes, and team performance metrics.
Maintain accurate documentation and audit trails.
Support policy, procedure, and workflow updates to improve efficiency.
Supervise and lead the fraud recovery team, providing direction and support on complex cases.
Develop and implement recovery procedures and protocols to enhance efficiency and effectiveness.
Provide training and mentorship to fraud recovery analysts, fostering professional development.
Ensure compliance with Federal and State laws, regulations, and internal policies.
Stay updated on industry best practices and emerging trends in fraud prevention, investigations, and recovery.
Perform other duties as assigned.
Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
Monitor staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
The Skills You Bring
Minimum Qualifications
3+ years of experience
High school Diploma or GED equivalent
Preferred Qualifications
3+ years in bank fraud, fraud recovery, and disputes.
Bachelor's degree in business, finance, criminal justice, risk management, or related field, or equivalent experience.
3+ years fraud investigations experience in a financial institution or an acceptable substitute. Work related experience should consist of an in-depth background in bank administration, bank fraud investigations, compliance and/or supervisory skills.
Experience should also consist of an in-depth background in bank fraud investigations of all @types of forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ACH, etc.), banking operations, government regulations, knowledge of UCC codes and industry defenses to adverse claims and compliance/operational support.
Ability to analyze transaction patterns, balances, and account activity.
CFE, CAFP, and CFCI Certifications preferred
Ability to make appropriate judgments and decisions with limited guidance.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals and to effectively present information and respond to questions from groups of managers, clients, customers.
Reasoning Ability- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision.
Ability to maintain confidentiality and instill trust within the organization.
Proficient in Microsoft Word, Excel and PowerPoint.
Detail-oriented with strong organizational skills.
Ability to handle sensitive and confidential information with discretion.
Strong decision-making and critical-thinking abilities.
High ethical standards and integrity.
Ability to work independently and collaboratively in a fast-paced environment.
Strong leadership competencies
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging: 70000
Experienced: 95000
Expert: 120000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
