Administrative Officer 1 - Delaware County Assistance Office
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Administrative Officer 1 - Delaware County Assistance Office
Salary
$53,008.00 - $80,646.00 Annually
Location
Delaware County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-54395-08630
Department
Department of Human Services
Division
HS Delaware CAO Hdq
Opening Date
07/22/2026
Closing Date
8/5/2026 11:59 PM Eastern
Job Code
08630
Position Number
00266694
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST06
Bureau / Division Code
00210230
Bureau / Division
Office of Income Maintenance / Delaware County Assistance Office
Worksite Address
701 Crosby Street
City
Chester, Pennsylvania
Zip Code
19013
Contact Email
RA-HRDelaware0230@pa.gov
Description
Benefits
Questions
THE POSITION
Are you a driven and detail oriented professional with outstanding interpersonal skills, ready to take the next step in your career as an Administrative Officer 1 with the Department of Human Services? This role gives you the chance to guide clerical operations and support essential office functions that keep the Delaware County Assistance Office running smoothly. Your leadership will help maintain efficient workflows, secure resources, and support daily administrative needs. Apply today to join a team that values strong communication, reliable decision making, and a commitment to public service.
DESCRIPTION OF WORK
This position oversees clerical operations, facility functions, and administrative procedures to support the daily needs of the district office. The role requires strong coordination, clear communication, and careful monitoring of office activities. As an Administrative Officer 1, you will perform the following duties:
Clerical Oversight:Supervise clerical supervisors and monitor workload to ensure efficient operations
Staff Coordination:Evaluate staffing needs, organize assignments, and review work progress across units
Procedure Management:Develop, audit, and update administrative procedures to support accurate and effective workflow
Resource Control:Monitor special funds, emergency benefits, petty cash, postage, and travel reimbursements for accountability
Facility Administration:Manage building contracts for office equipment, floor layout plans, maintenance needs, security provisions, and supply availability
Safety Leadership:Coordinate district safety programs, conduct inspections, and ensure compliance with regulations
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00266694) .
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Delaware County. The ability to telework is subject to change at any time.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience in varied office management or staff work; and bachelor's degree;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirement:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience do you possess in varied office management or staff work?
2 years or more
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
04
If you answered NO to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
06
WORK BEHAVIOR 1 - SUPERVISION
Performs the full range of supervisory duties over staff. This includes planning, delegating, and reviewing facilities related work; establishing priorities and timeframes for completion of work; providing guidance to staff on complex problems; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing supervisory duties which included planning and delegating work; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; and interviewing and recommending applicant selection.
B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.
C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting
D. I have NO experience or coursework/training related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your duties as a supervisor or lead worker.
Your level of responsibility.
08
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
Training Source
Course Title(s)
Credits/Clock Hours
09
WORK BEHAVIOR 2 - ANALYZING INFORMATION
Performs program, operational, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate effectively; and analyzes programmatic effects and implications of prior policy decisions or proposed policy changes and other special studies.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results and making recommendations for improvements.
B. I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis.
C. I have successfully completed college-level coursework related to quantitative and/or qualitative business analysis, or business and/or program planning methods.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience determining if program areas are achieving objectives and operating effectively.
Your experience analyzing results.
Your experience making recommendations.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 3 - DEVELOP/PRESENT MATERIALS
Develops materials and conducts meetings, conferences, workshops, trainings, and seminars using multiple delivery methods such as instructor led classrooms and workshops, remote webcasts, self-guided web-based training, or e-learning options.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing training or presentation materials AND conducting meetings, conferences, workshops, trainings, or seminars using a variety of delivery methods.
B. I have experience developing training or presentation materials OR conducting meetings, conferences, workshops, trainings, or seminars using a variety of delivery methods.
C. I have successfully completed college-level coursework related to training or public speaking
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience developing training/presentation materials.
Your experience conducting meetings, conferences, workshops, trainings, or seminars using a variety of delivery methods.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 4 - WRITTEN COMMUNICATION
Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing reports or correspondence to record or provide information. I was responsible for the final content of the documents.
B. I have experience drafting reports or correspondence to record or provide information. Someone else was responsible for the final content of the documents.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communication.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 5 - CUSTOMER SERVICE
Communicates with contractors, health care providers, and other professionals to answer inquiries and resolve issues or complaints. This often includes the explanation of applicable laws, regulations, policies, and procedures. Utilizes customer service skills to prevent or manage adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience providing customer service to answer inquiries and resolve issues or complaints
B. I have experience providing customer service to answer inquiries. I referred issues, and complaints to the appropriate area for resolution.
C. I have successfully completed college-level coursework related to customer service relations, or conflict resolution.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to providing customer service.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
