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Customer Service Rep.

CAI • Saint Paul, MN • 1h ago

Req number:

R8160

Employment @type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

A Customer Service Representative is responsible for learning to provide 1st level phone and email-based customer service support.

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. Due to our end client, clients must reside in North Carolina.

What You'll Do

Respond to provider questions, emails, and calls in a timely and professional manner

Assist with navigating and resolving a variety of issues, including claims and continuity of care

Work towards meeting and exceeding call center metrics

Manage a high volume of inbound and outbound calls with efficiency and courtesy

Maintain detailed records of interactions, transactions, and comments

Collaborate with Provider Relations and Contracts teams to ensure seamless service

Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required:

High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred

Experience in customer service, ideally in a healthcare setting

Strong communication skills, both verbal and written

Ability to handle stressful situations with patience and professionalism

Proficiency with computers and typical office software

Knowledge of healthcare systems and terminology is a plus

Flexibility to work holidays and extended hours as required by the Department.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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