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ServiceNow Automated Test Framework QA Engineer/Tester (Remote-DC/MD/VA)

GovCIO • Boston, MA • 3h ago

United States

Suitability/Public Trust

Hybrid schedule

Information Technology

Overview

GovCIO is seeking a ServiceNow Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and maintenance environment. The ideal candidate will have hands-on experience with Automated test framework in the ServiceNow platform. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be remote located in the DC, Maryland, Virginia area with occasional client site visits.

Responsibilities

We are seeking a highly skilled Quality Assurance Subject Matter Expert with demonstrated expertise in ServiceNow and government contracting environments. The ideal candidate will bring at least 5 years of hands-on QA experience, a strong understanding of ServiceNow platform capabilities, and a proven track record of supporting federal clients

Drive ATF QA efforts across ServiceNow implementations and enhancements

Develop and execute test plans, test cases, and automated scripts

Collaborate with developers, business analysts, and stakeholders to ensure quality standards are met

Identify, document, and track defects, drive resolution and retesting

Ensure compliance with government contract requirements and quality standards

Provide QA expertise during project planning, execution, and delivery phases

Support continuous improvement initiatives in QA processes and tools

Qualifications

Required Skills and Experience:

Bachelor's degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline

5-8 years of experience in IT, with at least 5 years in ServiceNow ATF.

4 years of additional relevant experience may be substituted for education

Strong communication and leadership skills.

Hands-on experience with ServiceNow's Automated Test Framework (ATF), including designing, building, and executing automated test cases

Strong understanding of ServiceNow architecture, modules, workflows, and AI platform features

Familiarity with government contracting processes, compliance, and documentation standards

Experience with manual and automated testing methodologies

Excellent analytical, documentation, and communication skills

Certifications in ServiceNow including but not limited to Certified System Administrator

Clearance Requirement:

Must be able to obtain a DHS Public Trust

Preferred Skills and Experience:

Experience integrating ATF with CI/CD pipelines and DevOps tools

Knowledge of Agile/Scrum methodologies

Active DHS Public Trust

Certifications in ServiceNow (e.g., Certified System Administrator, ATF Specialist) or QA methodologies (e.g., ISTQB)

Posted Salary Range

USD $90,000.00 - USD $110,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

During the Interview Process

Virtual video interview conducted via video with the hiring manager and/or team

Camera must be on

A valid photo ID must be presented during each interview

During the Hiring Process

Enhanced Biometrics ID verification screening

Background check, to include:

Criminal history (past 7 years)

Verification of your highest level of education

Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform, to include certification preparation content

Training, Education and Certification Assistance*

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO

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