Parking Call Center Representative- Part Time Evenings

ABM Industries • Chicago, IL • 6h ago

Overview

Job Summary:

We are seeking a customer-focused and professional Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with parking inquiries, resolving complaints, and providing the correct information to resolve their issue, and ensure a positive customer experience. The successful candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Key Responsibilities

Answer inbound customer calls and respond to inquiries in a timely and professional manner.

Make outbound calls for escalations only.

Resolve customer concerns, complaints, and issues while maintaining a high level of customer satisfaction.

Accurately document customer interactions in the company database.

Provide information regarding parking structures.

Escalate complex issues to supervisors regarding their parking garage.

Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction goals.

Maintain confidentiality and comply with company policies and procedures.

Troubleshooting with parking ticket issues, payment issues, online reservations,

Provide information on parking locations, rates, operating hours, special event parking, and transportation options.- Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies

Qualifications

High school diploma or equivalent required; associate or bachelor's degree preferred.

Previous customer service or call center experience preferred.

Strong verbal and written communication skills.

Excellent active listening and problem-solving abilities.

Proficiency with computers, and Microsoft Office applications, Microsoft Teams experience.

Ability to multitask and work in a fast-paced environment.

Strong attention to detail and organizational skills.

Ability to work on flexible schedules, including evenings, weekends, and holidays as needed.

Preferred Skills

Bilingual abilities are a plus.

Experience handling high-volume call environments.

Ability to adapt quickly to changing priorities and procedures.

Experience in parking operations, transportation, municipal services, or customer service environments.

Familiarity with parking management software and payment processing systems.

Skills and Competencies

Excellent customer service orientation

Active listening and problem-solving skills

Conflict resolution and de-escalation techniques

Data entry accuracy

Time management and multitasking

Ability to work in a fast-paced environment

Professional phone etiquette

Team collaboration

Performance Metrics

Call quality scores

Customer satisfaction ratings

Average response and handling times

First-call resolution rate

Attendance and reliability

Productivity and accuracy standards

Working Conditions

Office-based

Extended periods of sitting and working on a computer.

Frequent use of telephone and headset equipment.

Salary Range: $17.05 Per Hour

Schedule: 18-24 hours per week, Flexible Schedule requires. Weekends Mandatory

Responsibilities

This position is ideal for individuals who enjoy helping customers, solving problems, and supporting parking operations through exceptional customer service.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)

Qualifications

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1

REQNUMBER: 160764

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Go to Apply

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