Prescription Fulfillment and Inventory Management - Estimated % of Time - 45%
Takes direction from the Pharmacist-on-duty and contributes effectively to maintaining workflow excellence throughout the shift; rotates through workstations as directed by the workstation assignment board and/or Pharmacist-on-duty or Lead Technician
Production: Produces prescriptions in accordance with WeCare workflow SOPs, including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions (where applicable) under Pharmacist supervision; follows inventory management best practices (such as utilizing the return-to-stock vial first and dispensing in manufacturer packaging when able) while in production to improve pharmacy inventory excellence
Drop-off: Triages prescriptions for data entry, inventory availability, insurance claim processing, and insurance rejection resolution
Completes and/or ensures completion through delegation of inventory management activities, as directed by pharmacy systems and Pharmacist-on-duty, including but not limited to:
Daily product cycle counts
Reviewing and maintaining QI, including notifying patients of out-of-stock medications
Warehouse and outside vendor pharmacy ordering
Timely check-in and shelving of delivered product in appropriate bays
Monitoring and management of vaccine supplies and proper vaccine storage
Waiting bin inventories and returns-to-stock
Pulling of outdates and completion of one-by-one Inmar returns
Additional returns (e.g., OV Returns, Warehouse Returns, StrongPak, etc.) and Rx Redeploys, as directed
Timely action to remove and return recalled product
Review of monthly Inventory Excellence reporting with the pharmacy leadership team; action planning and pharmacy team follow-up to address key opportunities for improvement
Serves as the point person for annual inventory and all pharmacy resets/planograms, as delegated by the Pharmacy Manager and Lead Technician
Uses good judgment to engage Pharmacist for clinical oversight and support when needed; proactively calls for backup and/or asks for help as required by real-time business needs
Collaborates with and supports other pharmacy team members to keep workflow on-track
Helps to maintain a clean and neat pharmacy environment (e.g., vacuuming, dusting shelves, trash removal, etc.)
Customer Service and Patient Care - Estimated % of Time - 45%
Brings a patient-centric mindset to all workstations, especially pick-up and drive-thru, Helping With Heart and showing empathy in interactions with customers and other colleagues
At pick-up and drive-thru, operates pharmacy register and delivers patient service offerings as directed by system prompts and/or guidance of the Pharmacist-on-duty; monitors the length of the line and calls for backup from other Technicians and/or the front store team (as allowed by state Board of Pharmacy guidelines) to manage customer wait times
Proactively notifies patients of out-of-stock medications, when applicable; offers options to resolve urgent patient needs, such as medication and/or prescription transfers
Engages patients at pick-up with applicable service offerings, including and especially closing immunization gaps, maintaining integrity and customer-orientation in the delivery of all register prompts, and referring patients to the Pharmacist-on-duty for required counseling as directed by the system
Welcomes and encourages walk-in immunization opportunities; promptly flags these opportunities for the Pharmacist-on-duty or other immunizer to keep patients healthy; when an immunizer is not available, proactively schedules patients to return for an appointment to close immunization gaps
Is knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pick-up
Answers the phone and/or returns patient voicemails promptly, using the Helping With Heart actions to understand and address patient requests
Executes telephonic patient outreach as directed by Patient Care Central and/or the Pharmacist-on-duty or Lead Technician; brings a spirit of Helping With Heart to engage patients to improve health outcomes
Uses good judgment to escalate challenging patient interactions to a more senior member of the pharmacy team, when needed
Delivers additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
Delivers service excellence by walking patients to the product in the aisle, when applicable
Continuing Training, Compliance, and Pharmacy Team Culture - Estimated % of Time - 10%
Completes required ongoing compliance and role-based training in a timely manner, including maintaining certification and/or licensure as required by state Board of Pharmacy
Completes required monthly quizzes and other regular knowledge checks
Attends all required service huddles and/or action planning meetings
Regularly reviews communications (e.g., email, myWork, etc.) via computer, ironman, binders, and/or bulletin board to maintain awareness of pharmacy priorities, action plans, and changes to store processes and procedures
Listens and responds to feedback from the Pharmacist-on-duty; provides thoughtful and constructive feedback to peers and leaders; plays an active role in building a positive team culture where all colleagues feel safe, included, valued, and empowered
Complies with CVS Workplace Policies, including meal and rest break policies, bag check policies, and CVS Timekeeping and Payroll Practices policies regarding proper clocking in and out, and not working while off the clock
Education
Equivalent Experience - preferred
High School Diploma or General Equivalent Development (GED) - preferred.
Other Certification(s): Requirements vary by state ?- required
Other License(s): Requirements vary by state - required
Prior Relevant Work Experience :
1 to 3 years -preferred
Essential Qualifications, Essential Functions & Preferred Qualifications:
Essential Qualifications and Functions:
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to complete required training within designated timeframe to fulfill the State's Board of Pharmacy?and CVS requirements, including but not limited to ASHP/ACPE training program where applicable
Attention and Focus:
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients' reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning:
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution:
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical Demands:
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision; quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$20.47 - $30.47
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .
We anticipate the application window for this opening will close on: 09/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
