Specialty Operations Process Improvement Manager

CVS Health • Minnesota, Minnesota • 3d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As the Specialty Process Improvement Manager, you will lead and support process and performance improvement projects within the Specialty Pharmacy. You will conduct business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. In addition, you will focus on driving improvement in colleague performance across important metrics such as call quality and net promoter score.

To be a candidate for this role you will possess the following:

Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques).

Excellent presentation and communication skills, including aptitude for fact gathering, writing, and analysis.

Ability to meet deadlines and satisfy customers with multiple conflicting priorities.

Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure.

Abilitly for some travel as needed.

Required Qualifications

5+ years of experience leading operational improvement efforts, including project management.

Experience and understanding of Lean Six Sigma process improvement tools and methodologies (DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc).

Experience processing and synthesizing quantitative and qualitative data to derive actionable solutions.

Experience facilitating workshops, trainings, brainstorming sessions, etc.

Experience interacting one-on-one with all levels of management.

Experience working collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.

Prior experience leading and developing cross functional teams (leading without athority).

Preferred Qualifications

8+ years of related experience.

Lean Six Sigma Black Belt.

Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.

Experience in the mail and/or specialty pharmacy space, particularly front end and/or backend operations.

Minitab and/or SQL, Python, R experience.

Education

Bachelors or Master's degree in relevant field (business, industrial engineering, economics, computer science, or operations research), or related experience required.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 07/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Security Officer - Full Time

Allied Universal • Saint Paul, MN • 5h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

5h ago

Go to Apply

Security Officer - Full Time

Allied Universal • Minneapolis, MN • 5h ago

Management & Administrative

5h ago

Go to Apply

Security Officer - Full Time

Allied Universal • Bloomington, MN • 5h ago

Management & Administrative

5h ago

Go to Apply

Customer Service Representatives

UnitedHealth Group • Minneapolis, MN • 9h ago

Management & Administrative

Requisition number: 1062275 Job category: Customer Services This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR , UnitedH...

9h ago

Go to Apply

Customer Service Representatives

UnitedHealth Group • Minnetonka, MN • 9h ago

Management & Administrative

9h ago

Go to Apply

Customer Service II

ManpowerGroup • Little Canada, MN • 9h ago

Management & Administrative

Our client, a leader in healthcare solutions, is seeking a Customer Service II to join their team. As a Customer Service II, you will be part of the Customer Support Department supporting client relations and operational...

9h ago

Go to Apply

Customer Service Representative - Ridgedale

Nordstrom • Minnetonka, MN • 9h ago

Management & Administrative

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life... Assist customers with a variety of transactions through a seamless and friendly experience De...

9h ago

Go to Apply

Field Service Technician I

Stratasys • Minnetonka, MN • 10h ago

Management & Administrative

Field Service Technician I Location: Minnetonka, MN, US Job ID: 55323 Category: Information Technology Stratasys is a world leader in 3D printing! Stratasys is leading the global shift to additive manufacturing with inno...

10h ago

Go to Apply

Director, Project Management - Remote

Sharecare • Saint Paul, MN • 10h ago

Management & Administrative

Job Description: Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven vi...

10h ago

Go to Apply

Director, Account Management - Remote

Sharecare • Saint Paul, MN • 11h ago

Management & Administrative

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)