Financial Center Banker

Northwest Bank • Buffalo, NY • 12h ago

NY0361 Lackawanna - Abbott Road Job DescriptionAs part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience. ESSENTIAL FUNCTIONS: Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed Complete other duties and special projects as requested by management KNOWLEDGE, SKILLS, AND ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform t

Similar Jobs

Financial Center Manager

Northwest Bank • Buffalo, NY • 12h ago

Finance, Accounting & Banking

NY0376 Buffalo - Rand Building Job DescriptionDESCRIPTION As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial center while ensuring exceptional customer service, ac...

12h ago

Go to Apply

Accountant Assistant (NY HELPS)

Erie 1 BOCES • Buffalo, NY • 1d ago

Finance, Accounting & Banking

Location:Erie 1 BOCESFinance ServicesE1B Education CampusWest Seneca, NY Hours:8:00AM 4:00PM Hourly Rate:$28.64 Annual Education Stipends:$500 for Associates Degree/Accredited Training Program Certification or$1000 for B...

1d ago

Go to Apply

Senior Veterans Claims Examiner (Education)

Veterans Benefits Administration • Buffalo, NY • 1d ago

Finance, Accounting & Banking

Summary This position is located within the Department of Veterans Affairs. Specifically, the work within the Veterans Benefits Administration (VBA) to review, develop, and adjudicate claims filed by Veterans, their depe...

1d ago

Go to Apply

R20791 Revenue Cycle Data Integration Analyst

Roswell Park Comprehensive Cancer Center • Buffalo, NY • 1d ago

Finance, Accounting & Banking

About the RoleAt Roswell Park Comprehensive Cancer Center, the work we do behind the scenes helps power lifesaving care. As a Revenue Cycle Data Integration Analyst, youll play a critical role in making sure our financia...

1d ago

Go to Apply

R20791 Revenue Cycle Data Integration Analyst

Roswell Park Comprehensive Cancer Center • Buffalo, NY • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

BankOnBuffalo, Universal Associate, PartTime

BankOnBuffalo • Buffalo, NY • 1d ago

Finance, Accounting & Banking

DescriptionUniversal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client's needs. Uni...

1d ago

Go to Apply