About Cross County Savings Bank: Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same to make a difference in the lives of our local customers and businesses and in the overall betterment of our community. Cross County Savings Bank was founded on this principle. From its origin, the founders mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals. We have remained dedicated to this objective throughout our 125+ years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity. Customer satisfaction is at the forefront of all that we do, and is the key to our longevity. Specific Job Functions: The BSA/Card Services Assistant is responsible for assisting in maintaining a risk-based BSA/AML and OFAC compliance program and in maintaining the ATM/Debit Card Services Program. BSA/AML & OFAC Functions: Review Customer Due Diligence and Beneficial Ownership forms completed by the branches in the BSA/AML transaction monitoring system to ensure completeness and accuracy Review monetary instrument logs completed by the branches in the BSA/AML transaction monitoring system Review and clear alerts generated by OFAC watchlist screening and 314(a) information requests in the BSA/AML transaction monitoring system Review and clear AML and FRAML alerts generated by the BSA/AML transaction monitoring system Prepare and/or review financial reports, such as Currency Transaction Reports and/or Suspicious Activity Reports Review and/or conduct Enhanced Due Diligence for higher risk customers, including site inspections Assist with the BSA/AML and OFAC training of bank personnel commensurate with the requirements of their position Support branch personnel with BSA, AML & OFAC issues Assist with the preparation of documents in response to audits or examinations of the BSA DepartmentCard Services Functions: Review and monitor daily Card Services reports Review and/or process card maintenance requests, including limit changes, status changes, release of cards for particular transactions etc. Order ATM/Debit Cards as necessary Investigate disputed transactions and conduct necessary investigations to enable chargeback/dispute resolution Maintain all logs and records relating to disputed transactions to ensure that the claim is handled in accordance with legal and regulatory requirements, such as Regulation E, and in accordance with network rules Investigate ATM differences when differences are reported Review, verify and/or process all claim adjustments to include fee and interest reimbursement, as applicable, for disputed claims Review and process Visa, FICO and Verafin card services alerts. Participate in the maintenance, updating and reconciliation of the monthly Potential Loss and Write-Off reports Support branch personnel with Card Services questions and issues
