Villanova University
Assistant Manager of Operations - CLAS IT
Posting Details
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Posting Details (Default Section)
Posting Number: 20260328S
Position Title: Assistant Manager of Operations - CLAS IT
Position Type: Staff
Location: Villanova, PA
Recruitment Type: Internal/External Applicants
Work Schedule: full-time/12-months
Avg Hours Week
Department: 908 - CLA&S IT Department
Position Summary: The Assistant Manager of Operations, as part of the College of Liberal Arts and Sciences (CLAS) IT Team, leverages University and College resources to support the academic, research, and administrative objectives of the College, with a focus on day-to-day operations. Lead the implementation and adoption of TeamDynamix (TDX) platform for CLAS, in collaboration with UTS to streamline support processes, improve service delivery, and enhance the technology support experience for faculty and staff. Assist with directing and managing the team of IT staff, including student workers, in coordinating workload delegation, onboarding, and performance management while serving as the primary liaison for college-wide web services. Assist with CLAS IT project planning, prioritization, and implementation.
Ignite Your Career at Villanova University!
Whether undergraduate or graduate, faculty or staff, each community member brings with them a wealth of experiences that enrich our University and shift our perspectives. As a part of this community, your work will improve lives and ignite change! Villanova is a Carnegie-classified doctoral university. From its founding in 1842 to its position today as a nationally recognized leading university, Villanova University has forged a path of academic excellence. The University is in the Philadelphia metropolitan area, home to a large concentration of universities, industries, and government labs.
. Why work at Villanova? Join a mission-driven organization. Since Villanova University's(https://www1.villanova.edu/villanova/president/about_university.html) founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
. Villanova has been included among the nation's best colleges and universities. VU's inclusion(https://www1.villanova.edu/villanova/media/pressreleases/2022/villanova-again-ranked-among-nations-best-colleges-by-usnews.html) again in U.S. News & World Report's 2023 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum.
. We believe that an inclusive community fosters an understanding and appreciation for diversity among our students, faculty, staff and administrators. The UNITAS Office of Community Enrichment works to address issues of equity and justice in a variety of ways including workshops, events and employee resource groups.
. Villanova's most precious asset is our people. Even as a part-time employee, you will receive access to certain benefits, including tuition assistance and more(https://www1.villanova.edu/content/university/human-resources/work-at-villanova.html).
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.
Duties and Responsibilities: CLAS IT Daily Functions
. Establishes and leads a collaborative, shared-service IT support model that delivers coordinated, cross-team service to faculty and staff. Oversees a "closed-loop" service desk, managing end-to-end intake, triage, escalation, and resolution of requests while ensuring seamless handoffs across teams. Partners with CLAS IT Manager and senior leadership to align priorities, budgets, and resource allocation, ensuring responsive support and stakeholder alignment across the College.. Support College-wide digital infrastructure and web services providing administrative oversight and specialized training for SharePoint (Classic/Modern), Adobe Experience Manager (AEM), and personal web hosting environments (cPanel/WordPress).
. Manage immersive and collaborative workflows including the lifecycle management of mobile video conferencing assets and the administration of specialized university applications (Bio Tool, Event Manager).
. Work with CLAS IT Manager and other technology teams to resolve complex or escalated issues, ensuring a seamless support experience for CLAS faculty, staff, and students.
Team Leadership & Administrative Management
. Confer with UTS for best practices of IT Service Management (ITSM), continuously improving service-level expectations and support commitments.
. Assist CLAS IT Manager with a commitment to excellence in overseeing day-to-day decision-making of a diverse technical team.
. Assist CLAS IT Manager with fiscal and project priorities by managing IT budgets, procurement workflows (including managing the department procurement card), and multi-stakeholder project timelines from inception to completion.
. Provide stewardship by guiding Information Security standards and representing CLAS IT in university-wide committees to balance departmental autonomy with Villanova/UTS principles.
. Develop and maintain a support matrix that clearly outlines service ownership, escalation paths, and collaboration points between CLAS IT and UTS, helping ensure efficient and coordinated support for faculty and staff.
. Participate in cross-functional technology initiatives and project teams, representing CLAS priorities while contributing to broader University technology goals.
. Contribute to knowledge management efforts by creating and maintaining documentation, support procedures, and self-service resources that benefit both CLAS and the wider University community.
Further CLAS IT Technical Support
. Departmental desk-side, phone, email and remote assistance for Windows/Mac hardware, software, mobile devices and printers.
. Primary support contact for College Type 2 email accounts.
. Maintain College computing resources.
. Conference Room Management Administration.
. Office 365 training/evangelization.
AEM Technical Lead for College Websites
. Manage website lifecycle, design, content, functionality and maintenance.
. SharePoint knowledge/training.
Trainer
. Develop in-house resource materials.
. One-on-one and group instruction for common and specialized software environments.
Digital Signage Administration
. Daily checks on the system.
. Playlist creation and maintenance.
. Liaison to UTS staff deploying signage engines.
Other Job Functions
. Mendel Medal Symposium Technical Consultant.
. Limited IT support for CLAS graduate students as requested.
. Field departmental social media questions.
Minimum Qualifications: Formal Education
. Bachelor's degree in a related field.
Work Experience
. 3-5 years of related experience (including supervisory experience) in information technology support and systems, or an IT-related position that includes website CMS and SharePoint administration.
. Experience working within an IT Service Management (ITSM) framework, including the use of service management platforms to manage incidents, requests, and related workflo
