Customer Service Representative / General Administrative Assistant

Leidos • Springfield, VA • 8h ago

Description

We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.

Primary Responsibilities :

Serve as the first point of contact for customer inquiries via phone, email, and chat

Provide timely, accurate, and professional responses to customer questions and service requests

Resolve customer concerns and complaints with a positive, solution-oriented approach

Document customer interactions, service requests, and resolutions in internal systems

Follow up with customers to ensure satisfaction and complete issue resolution

Maintain and update customer records and databases to ensure accuracy

Coordinate scheduling, appointments, and internal communications as needed

Prepare and distribute routine correspondence and reports

Support general office operations, including data entry, document management, and record-keeping

Collaborate with internal teams to ensure customer needs are addressed efficiently

Identify opportunities to improve customer service processes and workflow

Basic Qualifications

TS/SCI w/ Poly Clearance is required

High school diploma or equivalent

2-4 years of experience in customer service or client-facing support roles

Strong written and verbal communication skills

Excellent organizational skills with strong attention to detail

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving skills and professional demeanor

Preferred Qualifications

Associate's or Bachelor's degree in Business Administration or a related field

Experience using CRM systems or customer databases

Familiarity with SAP or similar enterprise software

Experience supporting internal teams in an administrative capacity

Demonstrated ability to build positive customer relationships

Patient, professional, and customer-first mindset

EC-DAS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

July 16, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/) .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER: R-00187495

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Leidos

Go to Apply

Share this job

Similar Jobs

IT Data Specialist - Entry Level

CACI International • Washington, DC • 31min ago

Management & Administrative

Job Title: IT Data Specialist - Entry Level Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: Non...

31min ago

Go to Apply

Customer Service Associate

Walgreens • Gainesville, VA • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Senior API Management Engineer - Kong Enterprise Deployment

General Dynamics Information Technology • Springfield, VA • 1h ago

Management & Administrative

Req ID: RQ224513 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Cloud Infrastructure...

1h ago

Go to Apply

Project Execution Manager - Secret Clearance

General Dynamics Information Technology • Arlington, VA • 1h ago

Management & Administrative

Req ID: RQ224358 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Program Delivery and Execution Skills: Deliverables Management,Project Deliverabl...

1h ago

Go to Apply

Security Manager

General Dynamics Information Technology • Fairfax, VA • 1h ago

Management & Administrative

Req ID: RQ224167 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Cyber and IT Risk Management Skills: Cloud Security,Security Audit,Secur...

1h ago

Go to Apply

Freedom of Information Act (FOIA) Specialist

General Dynamics Information Technology • Fairfax, VA • 1h ago

Management & Administrative

Req ID: RQ224238 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Program Delivery and Execution Skills: Microsoft Office,Organizing,Written Comm...

1h ago

Go to Apply

Complex Senior Group Sales Manager

Hilton • Mclean, VA • 3h ago

Management & Administrative

Job Identification: 215223 Job Category: Enterprise Sales Job Schedule: Full time Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You The location for this position is virtua...

3h ago

Go to Apply

Supply Chain Risk Management Analyst

Tyto Athene • Washington, DC • 5h ago

Management & Administrative

Description Tyto Athene is searching for a forward-thinking and self-motivated Supply Chain Risk Management (SCRM) Analyst to support one of our law enforcement customers in Washington, DC. You will be responsible for he...

5h ago

Go to Apply

Content Supply Chain Transformation- Senior Manager

PwC • Washington, DC • 5h ago

Management & Administrative

Specialty/Competency: IFS - Clients & Markets Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% The Opportunity As a Content Supply Chain Transformation Senior Manager, you will play...

5h ago

Go to Apply

Career Services Section Head NF5

U.S. Marine Corps • Quantico, VA • 5h ago

Management & Administrative

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and other...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)