Customer Service Supervisor

Robert Half • Florence, SC • 1d ago

Description

We are looking for a Customer Service Supervisor to lead service operations within a Healthcare environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys managing frontline teams, maintaining high service standards, and creating a positive experience for both staff and internal stakeholders. The role combines hands-on leadership with daily operational oversight in a fast-moving setting, with a primary first-shift schedule and occasional overtime.

Responsibilities:

Guide and support a team of approximately 15 to 20 employees responsible for environmental and building services activities.

Organize daily team start-up meetings, set priorities for the shift, assign coverage, and ensure staff have the materials needed to complete their work.

Perform routine walkthroughs and quality checks across patient-facing and public areas to verify cleanliness, safety, and presentation standards.

Coach employees through ongoing feedback, on-the-job training, and performance accountability to encourage strong service delivery.

Respond to service-related concerns from hospital departments and work collaboratively to maintain productive internal relationships.

Track team output and operational performance using established productivity tools and reporting methods.

Help coordinate staffing plans, scheduling adjustments, and workforce coverage to support uninterrupted service.

Reinforce adherence to sanitation, hand hygiene, infection prevention, and workplace safety expectations throughout assigned areas.

Support broader operational targets while maintaining consistent quality across all supervised spaces.

Requirements

Prior experience leading or supervising employees in a customer-focused, facilities, hospitality, service, or operations setting.

Strong customer service skills with the ability to handle concerns effectively and build trust with internal stakeholders.

Ability to manage multiple priorities effectively in a fast-paced work environment.

Solid organizational skills with experience coordinating staff assignments, schedules, or workflow.

Detail-oriented communication style, positive attitude, and willingness to learn and grow in a leadership role.

Healthcare industry experience is preferred but not required.

A background in hospitality management or a related field is helpful, though a degree is not mandatory.

Ability to meet pre-employment and ongoing compliance requirements, including background screening, required screening procedures, seasonal vaccination, and other healthcare-related screenings as needed.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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