Clinical Administrative Assistant II

Cleveland Clinic • Akron, OH • 2h ago

Join the Cleveland Clinic team at Akron General's Summit Adult Medicine Practice where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians and nurses in a fast-paced clinical environment. This role provides comprehensive support to medical staff ensuring an efficient operation of the department and exceptional patient experience. This position requires excellent communication skills, strong attention to detail and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

By joining the team, you will get to be a part of a residency practice that feels like family. Leadership is supportive of the growth of all of its caregivers, allowing you to have the opportunity to learn skills that will advance your career within Cleveland Clinic.

A caregiver in this position works Monday-Friday from 8:30AM - 5:00PM.

A caregiver who excels in this role will:

Patient Facing

Manage incoming correspondence for disbursement to the appropriate practice.

Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

Manage physician clinic schedules, including slot management and reconciling scheduling errors.

Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

Assist patients with check-in for virtual appointments.

Initiate patient referral processes and monitor referrals for empaneled patients.

Assist with messages and inbound calls.

Other duties as assigned.

Administrative

Respond to provider's emails and manage staff out-of-office arrangements.

Respond to referral emails

Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

Offer IT assistance.

Arrange and execute all department events and manage incoming mail.

Take and transcribe meeting minutes.

Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED

Three years of administrative assistant experience in a professional setting

OR Associate Degree or Bachelor's Degree may substitute two years of experience

Experience with Electronic Medical Records

Must complete EPIC training during first year

Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

*Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

Associate's Degree

Healthcare experience

Typing proficiency of with accuracy

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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