Senior Manager, Automotive DMS Field Delivery & Client Outcomes

Deloitte • Pittsburgh, PA • 2h ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Manager, Automotive DMS Field Delivery & Client Outcomes,you will have the ability to share new ideas and collaborate on projects as a consultant. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client project. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Work you'll do/Responsibilities

Lead and coach a growing automotive DMS field implementation team while staying hands-on in client delivery.

Support complex DMS deployments from readiness and SIM training through go-live and post-go-live stabilization.

Coach consultants in the field and build their capability across dealership operations, delivery execution, and client leadership.

Drive consistent delivery quality through playbooks, checklists, operating rhythms, and field quality reviews.

Partner with project leaders, PMO, and platform/vendor teams to resolve issues, manage dependencies, and remove blockers.

Serve as a trusted advisor to dealer principals, GMs, controllers, and functional leaders across Sales, F&I, Service, Parts, and Accounting.

Lead training and go-live support that minimizes disruption and improves dealer adoption and confidence.

Support adoption of AI-enabled workflows by translating capabilities into practical dealership value and surfacing feedback to leadership.

The Team

Our Deloitte team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required

10+ years of experience with automotive dealership operations across key functions and management workflows.

5+ years' experience leading or supporting DMS implementations, training, cutover, go-live, and stabilization.

Experience leading distributed, travel-based teams in high-pressure client environments.

Experience working with dealer and client executives, internal leadership, and delivery teams.

Experience in managing escalations, stakeholder issues, delivery risks, and performance challenges.

Bachelor's degree; or equivalent experience

Willingness and ability to travel up to 70% and deliver on-site support at dealership locations nationwide. This will include overnight travel.

Limited immigration sponsorship may be available

Qualifications

Preferred

Experience supporting multi-rooftop dealer groups or other complex, enterprise-scale implementations.

Demonstrated success building repeatable methods, playbooks, operating routines, and quality standards.

Experience coaching and developing consultants through frequent field feedback and hands-on support.

Familiarity with AI-enabled workflows, AI agents, or other emerging dealership technology capabilities.

Track record of improving client satisfaction, adoption, and go-live outcomes across multiple deployments.

Executive presence and influence with senior dealership and client stakeholders in both day-to-day and escalation settings.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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