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Customer Service Representative

System One • Albuquerque, NM • 11h ago

Job Title: Customer Service Representative

Type: Contract

Compensation: $20/hr

Work Model: Remote - offsite

Hours: 40.0 hours/week

Responsibilities

Provide customer service related to sales, sales promotions, and communications

Engage, interact, and respond promptly, accurately, courteously, and professionally to foster positive business relationships with internal and external customers

Keep records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken in Sales Force/ARO Manager

Read emails and purchase orders to determine the @type of sale

Apply POs to the T&E OPA BOT for PO application

Provide confirmation of PO application

Release POs from GHX Portal

Send frequent emails to customers for PO collections

Process surgery cases for replenishments and billing

Sort incoming emails from the main team inbox to the appropriate CSR

Support multiple administrative and customer service tasks as needed

Requirements

Excellent communication and interpersonal skills

Ability to manage multiple tasks efficiently

Proficiency in email communication and basic computer applications

Experience with Salesforce or similar CRM tools preferred

Ability to work under occasional Sundays and mandatory overtime when fully trained

High school diploma or GED required

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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