Staff, Business Process & Commercial Operations Manager

Intuit • Charlotte, NC • 2h ago

Overview

Join a newly formed team at Intuit building the operational infrastructure that governs how Expert Excellence invests, prioritizes, and delivers learning solutions. As Staff, Business Process & Commercial Operations Manager you will design the systems and processes the team runs on - owning the supply chain architecture, business process design, and the financial governance that keeps the organization operating at scale. This is a builder role for someone who is equally comfortable designing how the business operates and doing the hands-on financial work required to run it. In the near term that means rolling up your sleeves - much of what you will own today lives in spreadsheets and tribal knowledge. The right candidate sees that as an opportunity, not an obstacle.

Responsibilities

Design and govern the Expert Excellence supply chain architecture and operating model - defining the process framework, prioritization criteria, and governance standards the delivery team runs against

Own business process design across the function - map current-state workflows, identify inefficiencies, and implement future-state processes with clear ownership and accountability

Manage financial operations - vendor contracts, PO lifecycle, CW and FTE spend tracking, and budget reconciliation

Work directly with Intuit Finance and Procurement as the team's primary point of contact on all financial and vendor matters

Translate tribal knowledge and manual processes into documented, repeatable systems that scale

Partner with cross-functional teams to ensure the supply chain integrates cleanly with the broader Expert Excellence operating model

Qualifications

Required:

Experience designing operating models and business process frameworks for complex cross-functional organizations

Financial management experience - budget tracking, PO lifecycle management, vendor spend reconciliation, and P&L ownership

Experience designing and governing supply chain or demand management processes

Demonstrated ability to build financial tracking infrastructure and reporting models

Comfort navigating large company Finance and Procurement systems and relationships

Builder orientation - comfortable walking into ambiguity, finding what exists, and creating structure where none exists

Strong documentation and systems thinking skills - you translate how things work into repeatable processes Preferred:

Experience standing up a new operational function from scratch

Familiarity with Intuit financial and procurement systems

Experience in a learning, talent, or professional services organization

Strong business case development skills

Prior experience in a high-growth or high-ambiguity environment

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Mountain View:

San Diego: $150,000-$180,000

Brooklyn: $152,000-178,000

Charlotte/Dallas/Atlanta: $140,000-$164,000

The expected base pay range for this position is:

San Diego $154,500 - $208,500

Brooklyn, NY $152,000- $205,500

Mountain View, CA $166,500- $225,500

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Intuit

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