Medical Scheduler

Robert Half • Shelby Township, MI • 2h ago

Description We are looking for a Medical Scheduler to support patient access operations in Michigan. This contract opportunity is ideal for someone who can coordinate appointments, verify coverage details, and provide a positive experience for patients throughout the scheduling process. The person in this role will balance accuracy, responsiveness, and a courteous approach while working in a fast-paced healthcare environment.

Responsibilities:

Coordinate new, follow-up, and rescheduled patient visits while ensuring calendar accuracy within the scheduling platform.

Gather and confirm demographic, insurance, and financial details needed for registration, billing, and payer requirements.

Review insurance eligibility in real time and explain coverage-related needs such as referrals, prior authorizations, and pre-certification steps.

Communicate appointment confirmations, visit instructions, and preparation details so patients are ready for scheduled services.

Manage inbound and outbound patient calls with a service-focused approach that supports access, satisfaction, and continuity of care.

Record, scan, and maintain registration documentation accurately and in a timely manner according to departmental standards.

Provide courteous assistance during every interaction and maintain a focused, attentive manner when addressing patient questions or concerns.

Support additional administrative or patient access tasks as needed to meet operational goals. Requirements - At least 2 years of experience in a medical office, patient scheduling, or healthcare access role.

Background working with third-party insurance, managed care processes, and medical terminology.

Familiarity with coding references such as ICD-10 and standard healthcare registration workflows.

Proficiency with Microsoft Windows, Excel, Word, Outlook, and electronic scheduling or eligibility verification systems.

Ability to interpret insurance responses, review detailed information carefully, and explain requirements clearly to patients.

Strong multitasking, critical thinking, and organizational skills in a changing, high-volume environment.

Effective verbal and written communication skills with a consistent, courteous, and patient-focused approach.

Capability to work independently while collaborating constructively with internal teams and external contacts. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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