Product Manager III- Small Business

City National Bank • Los Angeles, CA • 5h ago

PRODUCT MANAGER III- Small Business

WHAT IS THE OPPORTUNITY?

The Product Manager role is responsible for driving the development and lifecycle management of non-interest-bearing deposit banking products for U.S. consumers and small businesses. This role focuses on executing strategic initiatives, tracking key metrics, managing the product backlog, resolving client and operational issues, and ensuring risk and compliance controls to maximize product success and client satisfaction.

WHAT WILL YOU DO?

Drive the product roadmap by defining priorities, features, and enhancements aligned with business goals.

Track key metrics (e.g., applications, balances, client retention) to inform data-driven decisions and improvements.

Client and Sales Colleague Research: Conduct primary research (interviews, surveys) to inform the product roadmap.

Competitive Intelligence: Conduct secondary research to understand what good looks like at other banks and fintechs in the market; track unmet market needs that can be met by the bank.

Partner Capability & Roadmap Intelligence: Meet regularly with vendors to understand current and new offerings available to the bank.

Fintech Landscape: Attend meetings with potential fintech partners whose solutions the bank is exploring.

Lead issue resolution for client inquiries and operational challenges, collaborating with Relationship Managers and Operations teams.

Remediate critical issues and implement process improvements to enhance client experience.

Conduct risk assessments and ensure adherence to regulatory requirements (e.g., FDIC, OCC).

Maintain compliance documentation and controls for audits.

Create compelling presentations to communicate strategies, performance, and recommendations to senior leadership and cross-functional teams.

Drive alignment across Sales, Technology, and Business Managers to deliver product objectives.

Identify inefficiencies in product workflows and implement solutions to streamline operations.

Define product requirements (e.g., BRDs) and coordinate delivery with engineering and operations teams.

Monitor progress and escalate risks to ensure timely execution.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

Bachelor's Degree or equivalent

Minimum 5 years of experience in banking product management

Minimum 3 years of experience in Small Business lending and deposit products.

Minimum 3 years of experience managing medium to large projects required.

Additional Qualifications

Proven ability to drive product strategy and execute complex initiatives.

Deep knowledge of banking products (deposit, loans, branch services) and U.S. regulatory environment.

Strong analytical skills with expertise in metrics tracking and data-driven decision-making.

Excellent communication and presentation skills, with ability to influence stakeholders.

Proficiency in analytical tools (e.g., Tableau, Excel) and Agile methodologies

Cash/Treasury product and deposit product experience a plus

WHAT'S IN IT FOR YOU?

CompensationStarting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

Generous 401(k) company matching contribution

Career Development through Tuition Reimbursement and other internal upskilling and training resources

Valued Time Away benefits including vacation, sick and volunteer time

Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

Career Mobility support from a dedicated recruitment team

Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our https://careers.cnb.com/benefits.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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