Concierge Gen Ops Specialist, Associate - Velocity Black (Remote)

Capital One • Albany, NY • 1d ago

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.

General Responsibilities:

Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.

Sourcing content ideas to submit to our Content Team on a weekly basis

Completing end-to-end member requests

What we are looking for:

Adaptability and multitasking

'Yes first' mentality

General knowledge of high end experiences, luxury goods, and restaurants

Experience working with high net worth individuals and clients

Entrepreneurial, problem-solving attitude

Excellent, clear and effective verbal and written communication skills

Experience in a collaborative and transparent environment

Ability to work in high-pressure environment with tight deadlines

Flexible working hours - available to work on evenings and weekends

Basic?Qualifications:?

High School Diploma, GED, or Equivalent Certification

At least 2 years of Luxury Hospitality experience

Preferred Qualifications:

Bachelors Degree

3+ years of experience in Luxury hospitality

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $66,700 - $76,100 for Premium Customer Agent II

Richmond, VA: $66,700 - $76,100 for Premium Customer Agent II

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar Jobs

Assistant Office Services Manager, SG-18 (Albany)

New York State Civil Service • Albany, NY • 4h ago

Retail & Hospitality

NY HELP Yes Agency Financial Services, Department of Title Assistant Office Services Manager, SG-18 (Albany) Occupational Category Administrative or General Management Salary Grade 18 Bargaining Unit PS&T - Professio...

4h ago

Go to Apply

Lube Tech

Lithia & Driveway • Troy, NY • 8h ago

Retail & Hospitality

Dealership:L0751 Subaru of Troy Subaru of Troy Now hiring Express Lube Techs! Hourly Rate of Pay: $16-$20 per hour We are dedicated to delivering honest value, earning customers for life, taking personal ownership, impro...

8h ago

Go to Apply

Assistant Store Manager

AT&T • East Greenbush, NY • 1d ago

Retail & Hospitality

Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers...

1d ago

Go to Apply

Retail Store Specialist (Customer Service/ Merchandising) Part Time

OCEAN STATE JOB LOT • Schenectady, NY • 1d ago

Retail & Hospitality

Rate: $16.75 USD per hour Description Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $...

1d ago

Go to Apply

Niskayuna Market 32 Housekeeping Teammate

Price Chopper • Schenectady, NY • 1d ago

Retail & Hospitality

Pay starts at . Pay is based on experience. SUMMARY To be the advocate for our guests and consistently meet our guestsâ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for p...

1d ago

Go to Apply

Senior Principal - Data Center Delivery Lead

Oracle • Albany, NY • 1d ago

Retail & Hospitality

Job Description Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize int...

1d ago

Go to Apply

Project Manager (Project Assistant)

New York State Civil Service • Albany, NY • 3d ago

Retail & Hospitality

NY HELP No Agency Higher Education Services Corporation Title Project Manager (Project Assistant) Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and...

3d ago

Go to Apply

Assistant Cash Office Manager

Price Chopper • Rensselaer, NY • 3d ago

Retail & Hospitality

Pay Range: $19.50- $25.50 SUMMARY To be the advocate for our guests and consistently meet our guestsâ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself...

3d ago

Go to Apply

Assistant Food Service Team Leader-Malta

Price Chopper • Malta, NY • 3d ago

Retail & Hospitality

Pay Range: $18.00- $27.00 SUMMARY Provides fast, friendly, helpful and efficient service to all Price Chopper customers. Assists in training, scheduling and inventory control within food court operation to promote optima...

3d ago

Go to Apply

Assistant Manager - Group Homes

Living Resources • Albany, NY • 3d ago

Retail & Hospitality

Assistant Manager - Group Homes Albany, NY ( http://maps.google.com/maps?q=Albany+NY+USA+12203 ) Job Type Full-time Description Living Resources is a non-profit human services agency. Our core purpose is to support and e...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)