Mobile Service Technician

Lithia & Driveway • Troy, MI • 1d ago

Dealership:L0421 Suburban Cadillac of Troy

The Mobile Service Technician is responsible for performing automotive repairs and maintenance at customer locations, in accordance with Lithia and manufacturer standards. This role requires a combination of technical expertise, adaptability, and customer service skills to deliver high-quality service in a mobile environment. This individual will utilize their skills to diagnose and resolve automotive issues swiftly. The Mobile Service Technician works independently and in coordination with Service personnel and management to ensure customer satisfaction.

The Mobile Service Technician reports to the Service Manager.

Responsibilities

Travel to customer and on-site locations to perform scheduled maintenance, repairs, and warranty recall services.

Perform work as outlined on repair orders with efficiency and accuracy in line with Lithia and manufacturer standards

Diagnose causes of malfunctions and perform authorized repairs on-site

Be knowledgeable and skilled in performing all available warranty recalls remotely.

Occasionally service multiple vehicles in one location and coordinate with external dealers/facilities to streamline repairs.

Complete all work according to applicable safety requirements

Road-test vehicles to ensure quality of repair work

Accurately record time spent on repairs using company time clocking procedures

Document work performed and test procedures/results using mobile service software

Maintain a clean and organized mobile service vehicle and inventory of tools

Ensure customer vehicles are returned as clean as they were prior to service

Communicate with parts department to ensure necessary parts are available before appointments

Assess vehicles for additional safety or service needs and communicate findings

Provide estimates and obtain customer authorization for additional work

Return special tools to proper place and use shop supplies economically

Complete all required training and maintain manufacturer and ASE certifications

Review technical bulletins and publications as assigned

Constructively communicate with dealership personnel to satisfy customer needs

Report any situation that jeopardizes safety, welfare, or integrity of the dealership

Maintain grooming, hygiene, and uniform standards per departmental policies

Arrive at work, take breaks, and depart work at times designated by management.

Skills and Qualifications

Strong attention to detail and sense of urgency

Excellent communication and customer service skills and basic sales aptitude preferred.

Ability to work independently and manage time effectively

Ability to perform repairs in one or more of the following areas:

Lube and Maintenance Services

Engine Repair

Suspension/Steering Repair

Brake Repair

Electrical/Electrical Systems Repair

Heating and A/C Repair

Engine Drivability Diagnosis and Repair

Certification/Training:

Manufacturer certified in all areas listed above.

ASE certifications preferred (minimum of 3 recommended; ASE Master Technician ideal but not required).

Customer Pay Proficiency Level: Greater than 100% Customer Pay Repairs

Automotive Technical Knowledge - Three years' experience preferred.

Valid Driver's License with a clean driving record

Ability to operate both automatic and manual transmission vehicles

Comfortable working in various weather conditions

Basic computer skills (MS Office, Email, Internet)

Previous mobile service experience preferred

Competencies

Does the right thing, takes action and adapts to change

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 2/3 of time: standing, walking, lifting up to 50 pounds

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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